**Generic Description:** Responsible for offering, attending to, and guiding customers by providing all possible information regarding their services and repairs, maintaining constant communication, notifying them of additional quotations and the status of their unit entered into the workshop, as well as the time and date of delivery. Generate appointment prospecting while always considering workshop availability and ensuring parts availability. **Activities:** **1.** Reception of units, gathering all possible information regarding the symptoms presented. **2.** Review pending items within the workshop and service orders to be handled from the previous day. **3.** Control service orders processed in the area. **4.** Attend to and advise customers in the service reception area, as well as attend to and listen to customer needs via phone calls, technician dispatches, warranty claims, and service sales to identify the type of service requested. **5.** Authorize service completion, collect customer data to prepare a work order, and correctly complete service verification checklists to be submitted to the workshop supervisor. **6.** Verify campaign, warranty, or service coverage for the unit entered into the workshop. **7.** Prepare the repair or service order and communicate it to involved departments (accounting, parts, warranty, workshop supervisor). **8.** Provide customer service (services, costs) and follow up on units currently being serviced in the workshop. **9.** Issue orders for external work, maintaining control over invoices (repairs). **10.** Complete and deliver requisitions to technicians. **11.** Invoice labor charges to release the unit. **12.** Inform the workshop supervisor about the quality level and accuracy of technicians’ work so that the customer receives the expected service level. **13.** Contact the customer via telephone call, email, and/or WhatsApp message to confirm delivery times for repaired units. **14.** Conduct the vehicle exit inspection jointly with the customer when the unit is delivered at the dealership. **15.** Inform customers who have received their repaired units about upcoming required services, as well as recommendations to consider during unit usage. **16.** Deliver the exit documentation and repaired units. **17.** Coordinate with the workshop supervisor regarding technician dispatches depending on availability. **18.** Track technician dispatches through an Excel report and monitor them from initiation to completion. **19.** Support the immediate supervisor and any other company department as requested and necessary. **Knowledge:** **1.** Automotive technical knowledge and Freightliner and Mercedes-Benz products. **2.** Technical failures of products. **3.** Interpretation of warranty coverage. **4.** Customer interaction and complaint handling. **Skills:** **1.** Group management. **2.** Verbal fluency. **3.** Business opportunity identification. **4.** Analysis and problem-solving. **5.** Innovation and results orientation. **Education:** **High School Diploma** Position Type: Full-time Salary: $13,000.00 - $14,700.00 per month Benefits: * Free uniforms Work Location: On-site employment