Technical Support

Description

Job Summary: We are seeking a Technical Support Technician to ensure the optimal operation of our fully online university's digital infrastructure. Key Highlights: 1. Real impact on education through technology. 2. Pillar role in the digital infrastructure of an online university. 3. Opportunity to propose technological improvements and continuously learn. **Are you passionate about technology and want your work to have a real impact on education?** At INTERLINE Institute of Higher Education, we are looking for a Technical Support Technician who will serve as the cornerstone behind the operation of our digital infrastructure. We are a 100% online engineering university with presence in Mexico and Colombia, and we need someone to guarantee that our systems, equipment, and platforms always operate at peak performance. **WHAT WILL YOU DO IN THIS ROLE?** * Provide technical support to faculty, administrative staff, and students regarding the use of equipment, software, and institutional platforms. * Install, configure, and maintain computers, networks, projectors, printers, and peripherals. * Manage preventive and corrective maintenance of technological equipment. * Manage users, access rights, and backups on educational platforms (Moodle, Google Workspace, Microsoft 365\). * Monitor institutional network security: internet, Wi-Fi, firewalls, and antivirus. * Track technical incidents to ensure timely resolution. * Administer and maintain institutional databases, ensuring integrity and availability. * Support the operation of audiovisual equipment for hybrid classes, events, and virtual sessions. * Propose technological improvements to enhance the institution’s operational efficiency. * Maintain updated inventories and generate maintenance reports. **WHAT WE ARE LOOKING FOR** **Education:** * Currently pursuing or completed Bachelor’s degree in Computer Systems, IT Engineering, Informatics, or related field. * Technical English is desirable. **Desired Experience:** * 2 years in technical support and equipment maintenance. * 1 year in network or platform administration. * 1 year in user support and assistance within educational environments. **Technical Knowledge:** * Hardware and software installation and maintenance. * LAN/WAN and Wi-Fi network configuration. * Administration of educational platforms (Moodle, Google Workspace, Microsoft 365\). * Remote support tools. * Cybersecurity, backups, and SQL databases. * Windows and macOS operating systems. * Videoconferencing platforms: Zoom, Meet, Teams. **PROFILE WE SEEK** We seek a service-oriented individual with analytical capability to rapidly resolve failures and proactive mindset to anticipate issues before they occur. If you are someone who enjoys continuous learning and adapting to new technologies, this position is for you. **CONDITIONS** * Work Mode: **IN-PERSON** * Schedule: Full-time * Availability for trainings, audits, and institutional meetings. Employment Type: Full-time Salary: $6,536\.82 \- $16,313\.12 per month Willingness to relocate/move: * 67480, Cadereyta Jiménez Centro, N. L.: Ability to commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Work Location: In-person employment