MISTER PIZZA is something different and is looking for Operations Supervisors for the Santa Catarina area. Requirements: Bachelor's degree or technical career, Passion for customer service and attention / Experience in operational management of A and B / Safety and hygiene regulations / KPIs / Inventory and cost control / Personnel management / Customer service and attention / Technology applied to operations / Basic labor regulations. Leadership and team management / Assertive communication / Planning and organization / Results orientation / Analysis and problem solving / Conflict management / Time management / Training and development of employees / Adaptability to change / Negotiation. Skills: Responsibility / Proactivity / Customer orientation / Availability / Teamwork / Integrity / Perseverance / Excellence / Service attitude / Openness to learning / PC usage / Microsoft Office / Internet navigation / Apps / CRM. Activities. Supervise that each store meets product quality, customer service, and cleanliness standards. Analyze key performance indicator results and present them to the board of directors. Participate in designing and follow up on improvement plans for assigned restaurants. Ensure proper execution of promotional campaigns and business strategies. Develop, train, and provide feedback to managers and shift leaders in leadership, personnel management, and operational control. Ensure branches comply with legal, hygiene, and safety regulations. Effectively resolve operational, personnel, and customer conflicts. Promote and facilitate organizational communication. Create and adhere to a schedule of visits to assigned branches. Verify compliance with food hygiene and safety regulations. Supervise inventories and control of critical supplies. Follow up on personnel incidents (attendance, turnover, performance). Prepare visit reports, findings, and action plans. Validate that equipment and facilities are in optimal condition. Review inventory and control of supplies and waste.