**Salesforce Support Lead Engineer – Hybrid \| Monterrey, Mexico** ------------------------------------------------------------------ We are looking for a **Salesforce Developer** to join a global consulting firm, working on **Salesforce Service Cloud transformation and implementation projects** for major international clients. This role involves designing, building, and configuring customized Salesforce applications, collaborating across multidisciplinary teams, and driving key technical decisions. The ideal candidate is a **Salesforce expert (SME)** with strong hands\-on experience in **Service Cloud, Lightning, Apex, and LWC**, capable of leading support initiatives and contributing to high\-impact enterprise solutions ### **Key Responsibilities** * Design, build, and configure **Salesforce Service Cloud** solutions that meet complex business requirements. * Act as a **technical SME**, guiding architecture and implementation decisions across teams. * Develop and customize features using **Apex, Flows, Lightning Web Components (LWC)**, and **Lightning Experience**. * Integrate Salesforce with other systems using **SOAP and REST APIs**. * Provide **L2/L3 Support**, leading incident resolution and ensuring platform stability. * Collaborate with cross\-functional teams to ensure seamless integration and performance optimization. * Stay updated on **Salesforce best practices** and emerging technologies to drive innovation and efficiency. ### **Technical Skills Required** * Advanced proficiency in **Salesforce Service Cloud** (required). * Strong experience with **Salesforce Lightning, LWC, Apex, Flows, GitHub, Copado, and Five9 CTI**. * Experience with **SOAP and REST API integrations**. * Familiarity with **JavaScript, LWR Framework, and Lightning Communities** (nice to have). * Proven ability to manage **L2/L3 incidents** and support complex environments. ### **Qualifications** * **Bachelor’s degree** in Computer Science, Engineering, or related field. * **5\+ years of experience** in Salesforce development, customization, and implementation. * Demonstrated ability to deliver **end\-to\-end Salesforce Service Cloud solutions**. * **Advanced English (C1\)** – required for client interaction and documentation. * Strong communication, analytical, and leadership skills. ### **Location \& Schedule** **Hybrid – Monterrey, Mexico** **Monday to Friday, 09:00 – 18:00 hr** ### **Benefits** * Competitive Salary * 10% Grocery Coupons * 7 Additional Paid Holidays * Paid Leave (graduation, marriage, paternity, illness) * Medical Insurance * Life Insurance