Operations Supervisor - E-commerce

Description

Job Summary: Supervise contact center advisors' activities, ensuring effective interactions to meet key performance indicators and deliver a memorable customer experience. Key Highlights: 1. Growth opportunity 2. Job stability 3. Employee transportation Work Location: Konexo Tres Marías, Morelia Working Hours: Mon–Fri, 1:30 p.m. to 9:00 p.m. Rotating weekend shift Rotating weekend day off. Job Mission Supervise contact center advisors’ activities with a focus on performance variables, ensuring effective interactions that enable achievement of key operational metrics and a memorable experience in every customer contact, thereby contributing to customer satisfaction. Requirements Mandatory: Bachelor’s degree (in progress or completed). Minimum 1 year of experience managing personnel. Data analysis skills. Desirable: Experience in call centers. Knowledge of e-commerce. Knowledge of omnichannel operations. We Offer Statutory benefits. Employee transportation. Job stability and growth opportunity.-Requirements- Minimum education: Higher education – Bachelor’s degree Less than 1 year of experience Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, team leader, operations, operations