General Manager

Description

Job Summary: Lead the comprehensive operations of a premium studio, ensuring an exceptional customer experience, achievement of business goals, and operational efficiency. Key Highlights: 1. Lead comprehensive operations and deliver a premium customer experience. 2. Focus on sales, growth, and team leadership. 3. Manage business with a commercial mindset and high energy. Job Objective Lead the comprehensive operations of The Squad to ensure a premium customer experience, achievement of business goals, and operational efficiency of the studio. Key Responsibilities 1\. Daily Operations * Supervise the proper functioning of all areas (studios, lobby, restrooms, lockers, smoothie bar). * Ensure standards of cleanliness, order, and boutique experience. * Resolve operational issues in real time. 2\. Sales and Growth * Achieve and exceed membership targets. * Oversee the sales process (leads, closings, follow-ups). * Implement strategies to increase retention and repeat purchases. * Activate promotions, events, and launches (e.g., founding memberships). 3\. Customer Experience * Deliver a “wow” experience from arrival through departure. * Resolve complaints and convert them into loyalty opportunities. * Supervise front desk and coaching staff. 4\. Team Leadership * Recruit, train, and supervise staff (coaches, front desk, cleaning). * Cultivate a brand-aligned culture: energy, discipline, and community. * Evaluate performance and provide consistent feedback. 5\. Financial Control * Monitor revenue, expenses, and profitability. * Supervise payroll and operational costs. * Report results to management (weekly and monthly KPIs). 6\. Marketing and Community * Coordinate with marketing on content and campaigns. KPIs (Key Performance Indicators) * Number of active memberships * Retention rate * Monthly revenue * Class occupancy rate (%) * NPS / customer satisfaction * Average transaction value (including smoothies and add-ons) Ideal Candidate Profile Experience * 3\-5 years in business management (fitness, hospitality, or premium retail). * Experience leading teams. * Focus on sales and customer service. Key Skills * Strong yet approachable leadership. * Commercial mindset (not just operational). * Quick problem-solving ability. * Impeccable organization and execution. * High energy. Personality * Proactive. * Results-oriented. * Passionate about fitness and wellness. * Excellent presence and communication skills. Position Type: Full-time Salary: $20,000\.00 \- $30,000\.00 per month Work Location: On-site employment