Logistics Supplier Supervisor

Description

Job Summary: Logistics Supplier Supervisor responsible for daily management of the delivery process, monitoring of operational KPIs, and human resources coordination. Key Highlights: 1. Career development and professional growth opportunities 2. Daily management of the delivery process and monitoring of key performance indicators 3. Human resources coordination and sourcing of new suppliers **Logistics Supplier Supervisor** **WE ARE LOOKING FOR THE BEST TALENT IN MEXICO!!!!** We are a young company focused on the logistics sector, with a dynamic team distributed nationally and internationally, having fun creating real-world solutions for major clients. We embrace challenges, dynamism, innovation, and continuous improvement. Therefore, if you wish to join a company offering career development and professional growth opportunities, we invite you to join the IMile family as a Logistics Supplier Supervisor. Job Description: * Responsible for daily management of package delivery processes at CSPs and DSPs within their area of responsibility, ensuring adherence to time and quality standards. * Responsible for monitoring key operational KPIs at CSPs and DSPs within their area, such as package receipt volume, dispatch rate, delivery rate, warehouse retention rate, and customer complaints. * Responsible for coordinating CSP and DSP human resources to ensure stable operations both in daily activities and during peak demand periods. * Responsible for identifying new CSPs and DSPs and supporting their training, as well as that of delivery personnel. * Responsible for guiding CSPs and DSPs in appropriate shift scheduling and delivery route allocation to improve team efficiency. * Responsible for coordinating resolution of customer issues and complaints within their area of responsibility to enhance customer satisfaction. * Responsible for maintaining relationships with franchisees, supervising compliance of operational processes with company standards and industry regulations, ensuring personnel, package, and asset safety, and mitigating business risks. * Responsible for proposing reasonable optimization suggestions based on actual operational conditions and franchisee business status to improve profitability within their area of responsibility. * Perform other tasks assigned by superiors. Requirements: * Technical or higher education; preference given to professionals in logistics management, industrial engineering, or related fields. * Minimum 2 years of experience in courier services, express transportation, logistics, supply chain, or plant operations management; preference given to candidates with experience managing courier points or teams. * Prior experience in operational processes and courier management systems is highly valued. * Strong communication, coordination, and stress-resistance skills. * Responsible, willing to undertake demanding tasks, and highly execution-capable. * Proficient in office software. **We Offer:** Base salary (gross). Statutory benefits from day one. Meal vouchers. Work schedule: Monday to Saturday. Location: Morelia, Michoacán