Food & Beverage Assistant

Description

Position Summary: We are seeking a Food & Beverage Assistant to supervise restaurant and food & beverage outlet operations, ensuring standards are met and enhancing customer satisfaction. Key Responsibilities: 1. Supervise restaurant and food & beverage outlet operations 2. Participate in staff selection, training, and development 3. Evaluate service quality and identify areas for improvement At Majestic Resorts, human talent has always been the key to our success. We offer an excellent working environment where you can develop your full potential and grow professionally and personally alongside us. Majestic Resorts guarantees equal treatment and opportunities for men and women throughout its recruitment processes and values a committed, motivating, and enthusiastic team. Majestic Resorts is a luxury hotel brand offering exceptional all-inclusive service. We are currently seeking a **Food & Beverage Assistant** for our **MAJESTIC RESORTS COSTA MUJERES** property, with the mission of ensuring operational objectives for the Food & Beverage department are achieved through efficient supervision across the hotel’s restaurants and food & beverage outlets. **SPECIFIC RESPONSIBILITIES:** * Supervise hotel restaurant and food & beverage outlet operations, ensuring compliance with established standards, policies, procedures, and guidelines. * Supervise purchase requisitions for supplies and materials required by restaurants and manage their authorization. * Review established performance indicators to identify operational improvement opportunities (e.g., customer satisfaction, inventory levels, costs, average check, floor traffic, consumption by segment, workplace climate, staff turnover). * Manage required maintenance activities (preventive and corrective) to ensure restaurant dining area (floor) equipment and tools—part of the restaurant’s fixed assets—remain in optimal condition and fully operational. * Organize periodic information meetings with team members and attend work meetings convened by the direct supervisor or senior management, as well as scheduled training and development sessions. * Participate in staff recruitment, training, retention, development, discipline, and performance evaluation processes for personnel under direct supervision. * Be present in restaurants during guest and visitor interactions to evaluate service quality and identify areas for improvement, as well as address any arising requests. * Actively participate in new initiatives such as certifications and operational improvements for the organization’s kitchens. * Prepare a monthly departmental results report and all other reports requested by the direct supervisor. * Minimum 3 years of prior relevant experience as Restaurant Manager or Assistant Food & Beverage Manager. * Advanced English proficiency; SAP experience preferred. * Academic degree in Gastronomy, Culinary Arts, Tourism, or related field. PROACTIVITY \* SERVICE ORIENTATION \* ORGANIZATION \* LEADERSHIP