### **Summary** The TORCH Program Manager plays a pivotal role in orchestrating the delivery of the TORCH Leadership Experience—a transformative journey designed to empower senior leaders across Novartis US Commercial functions. This role is important to enable the execution of immersive learning expeditions, cross\-functional cohort experiences, and customer interactions that foster innovation, collaboration, and leadership excellence. As a strategic partner to the Program Director, the Program Manager ensures seamless execution across all program elements, driving operational excellence, stakeholder engagement, coordinating external vendors and measurable impact. This role is ideal for a dynamic manager who thrives in complex environments and is passionate about shaping the future of leadership development, ensuring the TORCH program delivers on its promise to empower teams and elevate performance. ### **About the Role** **Key Responsibilities** * **Lead end\-to\-end program execution** for TORCH, from strategic planning to implementation, ensuring alignment with business goals and timelines. * **Ensure cross\-functional collaboration** by coordinating with internal stakeholders, external partners, and subject matter experts to ensure seamless delivery. * **Implement measurement \& impact:** Create and maintain data dashboards, surveys, and feedback loops to track engagement, effectiveness, and business impact, through the support of the HYD team. * **Monitor KPIs and impact metrics**, delivering regular reports and insights to senior leadership to inform strategic decisions. * **Engage external partners:** Build and maintain strong relationships with senior leaders, external vendors, and cross\-functional teams to ensure program success. * **Support Operational Oversight:** Support on logistics for immersive expeditions, cohort connects, and customer engagements, including registration, and communications. * **Optimize resource allocation** and budget management, achieving cost\-efficiency while maintaining high\-quality outcomes. * **Oversee Governance \& Reporting:** Maintain program documentation, participant lists, and budget trackers; provide regular updates to TORCH Core team. * **Continuously improve program processes**, leveraging feedback loops, and retrospectives. **Required Experience** * Minimum 5 years of experience in large\-scale, multi\-stakeholder and cross\-functional programs, learning \& development, or leadership development within a corporate or consulting environment. * Experience deploying learning and skills initiatives across multiple geographies with clear business outcomes * Experience working in matrixed organizations and navigating complex stakeholder environments. * Familiarity with data dashboards, and survey tools. Expertise in leadership development frameworks and adult learning principles. * Experience with vendor management, including SOWs, SLAs, and budget oversight. * Degree in organizational change, adult learning, or related fields. Additional professional training and OD certifications are advantageous. * Fluent English (required). **Desired Skills** * Business Partnering * Project Management * Adaptability and resilience in fast\-paced * Leadership and team empowerment, with a focus on collaboration and accountability. * Digital fluency and comfort with virtual collaboration tools. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.