***“The world is yours with Meliá”*** Discover a limitless path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family It's about experiencing one of the most exciting journeys of your life, a journey in which inspiration and personal and professional growth accompany you every step of the way. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Feel proud to belong to Meliá—we are proud of you! MISSION: The Guest Experience Manager is the highest responsible for the department within the hotel, ensuring compliance with product, service, and image standards to achieve maximum customer satisfaction, always offering unique and personalized experiences, and committed to achieving excellence in customer satisfaction and optimizing economic and human resources under their responsibility. **What will I have to do?** * Act as the brand spokesperson at the hotel, ensuring optimal implementation of attributes, standards, and manuals applicable to their department, as well as monitoring compliance across other areas, defining improvement plans when necessary. * Oversee the guest experience, personalizing their stay, anticipating their needs, and exceeding their expectations. * Implement various customer experience management tools, as well as monitor and analyze Voice of the Customer results, ensuring achievement of set objectives and defining improvement plans if needed. * Define and implement the guest digital experience during their stay according to the global strategy. * Manage customer incidents, following established protocols. * Adapt standards subject to local customization of the product. * Conduct negotiations with external suppliers, following established product guidelines. * Define, develop, and implement the hotel’s Sensory Architecture strategy regarding lighting, décor, scent, and background music, ensuring compliance across different areas. * Approve material orders following established product guidelines for optimal economic resource optimization, ensuring effective inventory control within their department. * Define, implement, and manage the Experience and/or Event Program strategy as applicable. * Define, implement, and manage the Entertainment program strategy if applicable. * Manage and supervise the Guest Service Line team (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Manage and supervise the Guest Services / Concierge / Butler and Destination Concierge teams (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Seek and analyze competitive information to maintain the hotel’s positioning. * Research and develop innovative experiences and services to keep the hotel at the forefront. * Manage hotel seasonal closure and reopening processes. * Coordinate, implement, and analyze pilots determined within their area. **What are we looking for?** University degree, preferably in Tourism or Hospitality, Marketing, or similar. Local language (depending on the geographical location of the property) and Advanced English. External candidates: 3 years in a similar position within the hospitality sector. Internal candidates: Minimum 2 years of experience in the Guest Experience Department as Manager in hotels with more than 450 rooms. Background in Guest Experience leadership. Background in Quality and/or Brand Standards roles. **At Meliá, we are all VIP** Outstanding professionals who make everyday operations easier and exceptional. From newcomers to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to building your future wherever you want. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. *At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and principles embedded in our Human Resources policies. Likewise, we promote throughout the entire workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We strengthen our commitment to equality and diversity, avoiding any kind of discrimination, particularly related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workforce are fundamental to our success as a global company.* *Additionally, we support sustainable growth in our sector through a highly socially responsible human team. In this regard, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**