Quintana Roo Program & Project Management Job Listings

Value and Access Manager, Other Governments

### **Summary** \#LI\-Onsite Location: Mexico City Relocation Support: This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible. Make equitable access your mission. In this role, you’ll lead patient access strategy at the country level, shaping submissions and evidence that help more people receive timely, affordable care. You’ll partner with cross‑functional teams to navigate price and reimbursement and listing processes, translate health economics and Health Technology Assessment insights into clear value narratives, and use real‑world evidence to strengthen decision‑making. Your work will streamline pathways, improve tracking of access performance, and ultimately expand access for patients—while upholding the highest standards of operational excellence and compliance. ### **About the Role** **Major accountabilities:** * Lead patient access projects and submissions to regulatory authorities. * Analyze data to generate insights for patient access strategies. * Collaborate with cross\-functional teams to enhance access solutions. * Ensure timely reporting of technical complaints and adverse events. * Oversee distribution of marketing samples, where applicable. * Improve tracking systems to measure and expand patient access. * Drive operational excellence in all access\-related activities. **Minimum Requirements:** * Bachelor’s degree in a relevant field. * Solid understanding of national healthcare and regulatory environments. * Experience compiling reimbursement dossiers for market access. * Demonstrated experience in access strategies and indirect leadership. * Advanced proficiency in English. * Strong ability to communicate scientific and economic topics clearly, with proven negotiation and analytical skills in price and reimbursement and listing processes. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division International Business Unit Sales Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Market Access Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

Campaign Delivery Manager64687912730626121

Indeed

Campaign Delivery Manager

### **Summary** The Campaign Manager servers a single point of contact for assigned brand teams and drives campaign operations. This role is accountable for ensuring all campaigns are designed, planned and delivered as per brand expectations. This role works with Digital Production Managers in ensuring all campaign information is captured and responsible for campaign calendar and delivery. ### **About the Role** **Key Responsibilities / Major Accountabilities:** * Act as the primary point of contact for Business stakeholders, and Internal Technical teams * Provide process management expertise to ensure the success of daily operations. * Collaborate closely with the Digital Production Manager to ensure high\-quality asset handoff from AORs, internal campaign sign\-off, and effective timeline management. * Coordinate Metadata creation and review business logic for campaigns in close collaboration with Solution Architect * Oversee the development of email build proofs and conduct operational calls to share performance and forecasts with Digital Production Managers. * Collaborate on end\-to\-end testing and prepare performance reports * Proactively communicate any challenges and risks to brand teams. * Update forecast and campaign volume dashboards on a weekly basis. Education * BTech / Masters in Technology or Masters in Business Administration(Graduation in Marketing, Data Science, or related field may also be beneficial). Experience * Overall 7\+ years of experience in SFMC Campaign Execution and Operations(Proven track record of successful email marketing campaign management). \-Hands\-on experience in SFMC Platform with Email Specialist Certification as mandatory. * Good understanding of pharmaceutical commercial data landscape and commercial processes\- Experience with healthcare or life sciences industry standards and regulations, such as HIPAA compliance. Skills \& Qualifications * Understanding complexity of integrated working in a matrix and geographically dispersed environment Strong project management skills, ideally with PMP or similar certification. * Excellent communication and collaboration skills. * Proficiency in marketing automation tools and analytics platforms. \- Familiarity with GDPR and other data protection regulations. * Strong problem\-solving and analytical skills. * Experience with campaign optimization techniques. * Ability to work under tight deadlines and manage multiple projects simultaneously. * Familiarity with and adaptability to new\-generation technologies and trends (GenAI and Agentic AI) is an added advantage. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

General Manager - Luxury Boutique Resort in Cozumel64631039707393122

Indeed

General Manager - Luxury Boutique Resort in Cozumel

**General Manager for Luxury** **Boutique Resort in Cozumel** A nine\-suite ultra luxury boutique resort in Cozumel, is seeking an exceptional General Manager to lead our operation and elevate the guest experience to the highest standards. We are looking for a highly skilled professional who can confidently take on multiple roles across different departments, maintain operational excellence, and deliver world class service to our distinguished clientele. Key Responsibilities: **The ideal candidate will have demonstrated experience in:** •⁠ ⁠Food and Beverage Management: Overseeing kitchen operations, coordinating in\-house and external chefs, and maintaining outstanding culinary standards. •⁠ ⁠Room Operations \& Housekeeping: Ensuring impeccably maintained suites, polished housekeeping execution, and a personalized guest experience. •⁠ ⁠Procurement \& Supplier Supervision: Managing purchasing processes, supplier performance, quality control, pricing, and inventory accuracy. •⁠ ⁠Bar Operations: Understanding bar workflows, inventory rotation, recipes, equipment care, and best practices. •⁠ ⁠Maintenance Oversight: Supervising preventive maintenance programs, daily repairs, and continuous improvement projects. •⁠ ⁠Ultra Luxury Guest Services: Providing concierge level service, anticipating guest needs, and delivering tailor made experiences. •⁠ ⁠Team Leadership: Managing teams under pressure, motivating staff, providing training, and guiding HR related solutions. •⁠ ⁠Executive Coordination: Working directly with ownership, overseeing ongoing projects, launching new initiatives, and preparing structured operational reports. •⁠ ⁠Reservations Coordination: Supplying timely information to the Reservations Department and ensuring seamless execution of guest preferences and requests. •⁠ ⁠Continuous Improvement \& Experience Innovation: Leading the creation and implementation of new ideas across all departments to elevate the overall guest experience. **Qualifications** •⁠ ⁠Proven experience in luxury hospitality management •⁠ ⁠Strong leadership and communication skills •⁠ ⁠High level of organization and attention to detail •⁠ ⁠Ability to thrive under pressure and manage multiple responsibilities •⁠ ⁠Passion for service excellence and innovative guest experiences •⁠ ⁠Professional fluency in English; Spanish is a strong advantage •⁠ ⁠Based in Cozumel or willing to relocate **How to Apply:** If you believe you are the right fit for this role and want to join a highly personalized, luxury oriented hospitality environment, please send your CV and a brief introduction. ***The NON NEGOTIABLE requirements are:*** \- Conversational English. \- Service attitude. \- A related Bachelor's degree. \- Experience in the field of more than 3 years. \- Previous experience in a luxury service \- Settle or reside in Cozumel, or move residence to Cozumel if needed. GRACIAS! Job Type: Full\-time Pay: From $50,000\.00 per month Work Location: In person

10a Avenida Sur 1, Centro, 77668 Cozumel, Q.R., Mexico

MXN 50,000/year

Indeed

Pastry Cook I

**Additional Information** **Job Number**25191287 **Job Category**Food and Beverage \& Culinary **Location**JW Marriott Cancun Resort \& Spa, Blvd. Kukulcan, Km 14\.5, Lote 40\-A, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate. Review Production sheet to understand variety of baked goods to be produced daily. Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Maintain kitchen logs for food safety program compliance. Keep Chef informed of excess food items for planning of daily specials. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Monitor the quality of food prepared and portions served throughout shift. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals; handle sensitive issues with tact, respect, and confidentiality. Serve as a department role model or mentor. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\-so\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Indeed

Mgr-Loss Prevention

**Additional Information** **Job Number**25191424 **Job Category**Loss Prevention \& Security **Location**Marriott Cancun An All\-Inclusive Resort, Boulevard Kukulcan Km 14\.5, Retorno Chac L\-41, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. **CANDIDATE PROFILE** **Education and Experience** * High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR * 2\-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. **CORE WORK ACTIVITIES** **Managing Security/Loss Prevention Operations** * Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. * Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. * Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. * Comply with applicable laws and safety regulations. * Follow proper key control guidelines in loss prevention and in the property. * Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. * Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. * Follow Duty of Care process for the protection of guests and employees. * Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Implements action plans to monitor and control risk. * Monitors all unusual activities in and around the property that would impair the well being of guests and employees. * Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial \& follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. * Oversees and guides the efforts of the Accident Prevention Committee. * Oversees first aid program for guests and employees. * Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. * Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. * Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. * Encourages and builds mutual trust, respect, and cooperation among team members. * Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. * Serves as a role model to demonstrate appropriate behaviors. * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. **Ensuring Exceptional Customer Service** * Meet quality standards and customer expectations on a daily basis. * Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. * Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. * Provides services that are above and beyond for customer satisfaction and retention. **Additional Responsibilities** * Analyzes information and evaluating results to choose the best solution and solve problems. * Develops liaison with local law enforcement and emergency services. * Informs and/or updates the executives and peers on relevant information in a timely manner. * Provides information to supervisors and co\-workers by telephone, in written form, e\-mail, or in person. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\-so\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Indeed

Graphic Design Manager

### **Summary** Novartis is hiring a Graphic Designer to support our in-house creative team with the development of branded materials across digital and print channels. This role is ideal for a versatile, fast-learning, and detail-oriented designer with solid foundational skills and a desire to grow within a dynamic, global creative environment. As a generalist, you’ll be involved in a wide variety of projects, from digital banners, to internal documents, emails, PowerPoint decks, and lightweight motion assets. You’ll work under the guidance of art directors and creative directors, contributing to high-impact deliverables that follow brand guidelines and meet business goals. We’re looking for someone curious, collaborative, and passionate about creativity, ready to jump into multiple formats and learn along the way. ### **About the Role** #LI-Hybrid Location: Mexico City This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible. Ready to bring ideas to life that inspire action and advance our mission to reimagine medicine? As our Graphic Design Manager, you’ll shape high‑impact visual experiences across digital and print—partnering closely with art directors and cross‑functional teams to turn complex concepts into clear, on‑brand stories. From social graphics and email campaigns to presentation decks and patient‑facing materials, you’ll elevate consistency, accessibility, and craft while mentoring standards, optimizing workflows in Figma, and supporting light motion design. If you thrive in a collaborative, fast‑paced environment and want your work to reach millions, this is a place to grow, learn, and make a tangible difference. **Key Responsibilities** ======================== * Produce digital and print assets: emails, banners, social graphics, presentations, and internal documents. * Design layouts for guides, manuals, and presentation decks, maintaining brand consistency and accessibility. * Organize components and templates in Figma; prepare assets for developer handoff and localization. * Optimize graphics for responsive experiences and high-resolution displays across platforms. * Create light motion graphics and animations for banners, videos, and presentations. * Maintain clean files, version control, and enforce accessibility and brand compliance standards. * Collaborate with art directors; iterate on concepts and integrate feedback to improve outcome. **Essential Requirements** ========================== * Bachelor’s degree in Graphic Design, Visual Communication, Digital Media, or Multimedia Design. * At least four years of professional graphic design experience in agency or in-house settings. * Advanced proficiency in Adobe Photoshop, Illustrator, and InDesign; strong typography and layout foundations. * Working knowledge of Figma for templates, component-based design, and asset organization. * Fluent in English, written and spoken. * Strong time management, attention to detail, and ability to multitask effectively. **Desirable Requirements** ========================== * Experience with motion design tools such as After Effects to create simple animations. * Familiarity with PowerPoint and Canva for presentation and template work. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a position, please email [email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

Project Manager Jr. (Market Research)64552238928387126

Indeed

Project Manager Jr. (Market Research)

**Position Overview** Are you a recent graduate and passionate about **market research, project management, and teamwork**? At **Syno International**, a global company specializing in **data\-driven insights and research technology**, we’re looking for a **Junior Project Manager** as an entry level position to join our team in **January 2026**. **Responsibilities** * Manage market research studies from planning to final delivery. * Coordinate with internal teams (programmers, analysts, fieldwork, and data processing) and international clients. * Oversee timelines, costs, and project quality. * Support the operational control of surveys, panels, and reports. * Communicate with global vendors and partners. **Requirements** * Recent graduate in **Economics, Marketing, Business Administration, or related fields** (research, data, or project management). * Intermediate to advanced **English proficiency** (written and spoken). * Excellent organizational skills and attention to detail. * Proactive, results\-oriented, and comfortable working in a team environment. * Ability to perform efficiently in a **fast\-paced environment**. * Preferred: intermediate knowledge of **Excel, Google Sheets, or project management tools**. * Please submit your **CV in English** and attach your **academic transcript (kárdex)** with your grades. **What We Offer** * **Competitive salary.** * Ongoing training and professional development. * Growth opportunities within an international company. * Collaborative and multicultural work environment. * **Legal benefits plus additional perks.** * **Hybrid work model** available after the first year. Tipo de puesto: Tiempo completo Sueldo: $10,000\.00 \- $12,000\.00 al mes Beneficios: * Aumentos salariales * Estacionamiento gratuito * Opción a contrato indefinido Pregunta(s) de postulación: * ¿Actualmente trabajas en un puesto que esté por encima de un nivel inicial (entry level)? (Un puesto entry level suele ser el primero después de graduarte o con funciones básicas de apoyo.) Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial

C. 50 4050, 77516 Cancún, Q.R., Mexico

MXN 10,000-12,000/year

Indeed

Kitchen Supervisor

**Additional Information** **Job Number**25190164 **Job Category**Food and Beverage \& Culinary **Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food \& Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: 4 to 6 years of related work experience. Supervisory Experience: At least 2 years of supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Combining timeless glamour with a vanguard spirit, St. Regis Hotels \& Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

P.º Xaman - Ha 45, Playacar, 77717 Playa del Carmen, Q.R., Mexico

Negotiable Salary

JW-Gerente de Recursos Humanos64535970617346128

Indeed

JW-Gerente de Recursos Humanos

**Additional Information** **Job Number**25189528 **Job Category**Human Resources **Location**JW Marriott Cancun Resort \& Spa, Blvd. Kukulcan, Km 14\.5, Lote 40\-A, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures. **CANDIDATE PROFILE** **Education and Experience** * High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area. OR * 2\-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area. **CORE WORK ACTIVITIES** **Managing Recruitment and Hiring Process** * Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. * Establishes and maintains contact with external recruitment sources. * Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. * Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. * Oversees/monitors candidate identification and selection process. * Provides subject matter expertise to property managers regarding selection procedures. * Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. * Performs quality control on candidate identification/selection. **Administering and Educating Employee Benefits** * Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. * Prepares, audits and distributes unemployment claim activity reports to property management. * Attends unemployment hearings and ensures property is properly represented. * Ensures that department has the available resources on hand to administer employee. **Managing Employee Development** * Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. * Ensures employees are cross\-trained to support successful daily operations. * Uses all available on the job training tools for employees; supervise on\-going training initiatives and conducts training, when appropriate. * Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. * Ensures attendance by all new hires and participation of the leadership team in training programs * Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. **Maintaining Employee Relations** * Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property\-wide meetings). * Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. * Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner * Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi\-Property Director of Human Resources. * Partners with Loss Prevention to conduct employee accident investigations, as necessary. * Communicates performance expectations in accordance with job descriptions for each position. **Managing Legal and Compliance Practices** * Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. * Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. * Ensures medical records are maintained in a separate, secure and confidential medical file. * Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). * Communicates property rules and regulations via the employee handbook. * Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. * Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. * Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. * Manages Workers Compensation claims to ensure appropriate employee care and manage costs. * Oversees the selection/non\-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non\-selection and applicants receive status notifications). *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\-so\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Indeed

Director of Finance

Director of Finance The role aims to be recognized as trusted advisors to the business. This role attracts and retains best\-in\-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management company value proposition which is attractive to existing and new owners. The role partners with our business to maximize profit for our shareholders and owners and innovates to deliver an industry leading efficient finance organization. **What will I be doing?** The Director of Finance is accountable for the hotel in respect of understanding and driving financial performance and is responsible to perform all finance activities within the policy, regulatory and contractual framework. The role will business partner with the General Manager and has accountability for developing excellent working relationships across a broad range of internal and external stakeholders, including within Hotel Finance, Commercial, IT, Procurement, Human Resources, Operations, Shared Service Centers (where applicable), Owners and Assett Managers as well as Regional Operations Finance. The Director of Finance works closely with all Business Partners to develop best\-in\-class hotel Finance teams, including participation in all relevant Finance development programs. You will be and remain familiar with the management agreement for the Hotel and implement processes and procedures to ensure the Hotel is operated in compliance with the management agreement, reporting issues of non\-compliance to your supervising manager. **What are we looking for?** * Strategic thinker with the ability to formulate effective goals, objectives and priorities with a long term perspective * Strong communication and negotiation skills (all levels of management and external customers) * Financial and operational analytical skills (operational analysis) * Knowledge of departmental and hotel operations * Ability to exercise judgment in evaluating situations and in making sound decisions * Ability to analyze and interpret financial data * Leadership and organizational skills (team orientation, flexible, adaptable) * Ability to analyze large volume of complex financial information from many sources and create reports, forecasts projections * Proficiency in MS Office suite applications (Excel, Word, Powerpoint) Additional Preferences: * University degree in Accounting or Finance / Accounting certification (eg CIMA) * Hotel level or industry experience **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

GEX Manager - Apertura Paradisus Cancun (37161)645253684066581210

Indeed

GEX Manager - Apertura Paradisus Cancun (37161)

***“The world is yours with Meliá”*** Discover a limitless path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family It's about experiencing one of the most exciting journeys of your life, a journey in which inspiration and personal and professional growth accompany you every step of the way. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Feel proud to belong to Meliá—we are proud of you! MISSION: The Guest Experience Manager is the highest responsible for the department within the hotel, ensuring compliance with product, service, and image standards to achieve maximum customer satisfaction, always offering unique and personalized experiences, and committed to achieving excellence in customer satisfaction and optimizing economic and human resources under their responsibility. **What will I have to do?** * Act as the brand spokesperson at the hotel, ensuring optimal implementation of attributes, standards, and manuals applicable to their department, as well as monitoring compliance across other areas, defining improvement plans when necessary. * Oversee the guest experience, personalizing their stay, anticipating their needs, and exceeding their expectations. * Implement various customer experience management tools, as well as monitor and analyze Voice of the Customer results, ensuring achievement of set objectives and defining improvement plans if needed. * Define and implement the guest digital experience during their stay according to the global strategy. * Manage customer incidents, following established protocols. * Adapt standards subject to local customization of the product. * Conduct negotiations with external suppliers, following established product guidelines. * Define, develop, and implement the hotel’s Sensory Architecture strategy regarding lighting, décor, scent, and background music, ensuring compliance across different areas. * Approve material orders following established product guidelines for optimal economic resource optimization, ensuring effective inventory control within their department. * Define, implement, and manage the Experience and/or Event Program strategy as applicable. * Define, implement, and manage the Entertainment program strategy if applicable. * Manage and supervise the Guest Service Line team (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Manage and supervise the Guest Services / Concierge / Butler and Destination Concierge teams (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Seek and analyze competitive information to maintain the hotel’s positioning. * Research and develop innovative experiences and services to keep the hotel at the forefront. * Manage hotel seasonal closure and reopening processes. * Coordinate, implement, and analyze pilots determined within their area. **What are we looking for?** University degree, preferably in Tourism or Hospitality, Marketing, or similar. Local language (depending on the geographical location of the property) and Advanced English. External candidates: 3 years in a similar position within the hospitality sector. Internal candidates: Minimum 2 years of experience in the Guest Experience Department as Manager in hotels with more than 450 rooms. Background in Guest Experience leadership. Background in Quality and/or Brand Standards roles. **At Meliá, we are all VIP** Outstanding professionals who make everyday operations easier and exceptional. From newcomers to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to building your future wherever you want. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. *At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and principles embedded in our Human Resources policies. Likewise, we promote throughout the entire workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We strengthen our commitment to equality and diversity, avoiding any kind of discrimination, particularly related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workforce are fundamental to our success as a global company.* *Additionally, we support sustainable growth in our sector through a highly socially responsible human team. In this regard, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Indeed

Entertaiment Manager

Entertaiment Manager What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure. What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure.

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Program Manager – TORCH Program ( Temporary 9 months)643886000142091212

Indeed

Program Manager – TORCH Program ( Temporary 9 months)

### **Summary** The TORCH Program Manager plays a pivotal role in orchestrating the delivery of the TORCH Leadership Experience—a transformative journey designed to empower senior leaders across Novartis US Commercial functions. This role is important to enable the execution of immersive learning expeditions, cross\-functional cohort experiences, and customer interactions that foster innovation, collaboration, and leadership excellence. As a strategic partner to the Program Director, the Program Manager ensures seamless execution across all program elements, driving operational excellence, stakeholder engagement, coordinating external vendors and measurable impact. This role is ideal for a dynamic manager who thrives in complex environments and is passionate about shaping the future of leadership development, ensuring the TORCH program delivers on its promise to empower teams and elevate performance. ### **About the Role** **Key Responsibilities** * **Lead end\-to\-end program execution** for TORCH, from strategic planning to implementation, ensuring alignment with business goals and timelines. * **Ensure cross\-functional collaboration** by coordinating with internal stakeholders, external partners, and subject matter experts to ensure seamless delivery. * **Implement measurement \& impact:** Create and maintain data dashboards, surveys, and feedback loops to track engagement, effectiveness, and business impact, through the support of the HYD team. * **Monitor KPIs and impact metrics**, delivering regular reports and insights to senior leadership to inform strategic decisions. * **Engage external partners:** Build and maintain strong relationships with senior leaders, external vendors, and cross\-functional teams to ensure program success. * **Support Operational Oversight:** Support on logistics for immersive expeditions, cohort connects, and customer engagements, including registration, and communications. * **Optimize resource allocation** and budget management, achieving cost\-efficiency while maintaining high\-quality outcomes. * **Oversee Governance \& Reporting:** Maintain program documentation, participant lists, and budget trackers; provide regular updates to TORCH Core team. * **Continuously improve program processes**, leveraging feedback loops, and retrospectives. **Required Experience** * Minimum 5 years of experience in large\-scale, multi\-stakeholder and cross\-functional programs, learning \& development, or leadership development within a corporate or consulting environment. * Experience deploying learning and skills initiatives across multiple geographies with clear business outcomes * Experience working in matrixed organizations and navigating complex stakeholder environments. * Familiarity with data dashboards, and survey tools. Expertise in leadership development frameworks and adult learning principles. * Experience with vendor management, including SOWs, SLAs, and budget oversight. * Degree in organizational change, adult learning, or related fields. Additional professional training and OD certifications are advantageous. * Fluent English (required). **Desired Skills** * Business Partnering * Project Management * Adaptability and resilience in fast\-paced * Leadership and team empowerment, with a focus on collaboration and accountability. * Digital fluency and comfort with virtual collaboration tools. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

Associate Director, Implementation Lead643772846922251213

Indeed

Associate Director, Implementation Lead

### **Summary** The Associate Director (AD), Implementation Lead role will report to the Director, PSC Strategy and Logistics, and will work with internal and external stakeholders to plan, lead and execute the imple\-mentation of operational changes and line extensions associated with established programs at the Patient Support Center. This role will be an expert in project management best practices and imple\-mentation process improvements. The position requires a dynamic, flexible, and outcomes\-oriented individual with excellent communication, administrative, prioritization, influencing, and organization skills. ### **About the Role** **Key Responsibilities:** * Responsible for the oversight and implementation of projects involving established programs within the Patient Support Center (PSC) with a focus on line extensions and operational changes, including planning, coordinating, executing, and monitoring project activities. * Serve as the PSC subject matter expert on enterprise program design standards, ensuring consistency with established operations. * Communicate with internal PSC and NPS stakeholders to ensure clarity of accountabilities and responsibilities related to implementation projects, facilitating effective collaboration and coordination between teams. * Create and manage PSC implementation project documents, requirements, and deliverables, ensuring that project documentation is comprehensive, up\-to\-date, and accessible to all relevant stakeholders. * Collaborate with Program Management, Business Operations, Product, and Operational Excellence teams throughout the project lifecycle to ensure project decisions and details align with the overall project roadmap, either defined by the PSC or Launch Excellence depending on the project scope. * Develop timelines and scope for overall projects, considering key milestones, resource allocation, and dependencies to ensure successful project completion within the given constraints. * Serve as the primary contact person for the PSC on project teams, providing necessary details, background information, and timelines to ensure all team members are well\-informed and aligned. * Define success and failure metrics for projects and programs, regularly communicating and presenting across the PSC regarding the achievements and opportunities associated with implemented programs. * Display proficiency in managing effective meetings, demonstrating skills in keeping participants on track, on schedule, and focused, while actively encouraging their participation and engagement. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes What you’ll bring to the role: **Education:** Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) **Internal Engagements:** This position will collaborate with many individuals across NPS and PSC Leaders, PSC Operations, Training, Marketing, Legal, People \& Organizations, Ethics Risk Compliance, Service Business Partners Travel requirements: Role is office\-based in Mexico City, Mexico with occasional travel between offices, Tempe, or East Hanover (anticipating 20%) **Hybrid Working Requirements**: Ability to work on\-site, Mexico City, Mx 3 days per week **Required Experience:** * 5\+ years pharmaceutical, biotech, consulting, specialty hub operations or related experience * 2\+ Years project management experience * Strong leadership, teaching, planning and organization, data and analytics, decision making and problem\-solving skills * Experience working in a Patient Services contact center, pharmaceutical industry, healthcare or heavily regulated industry * Strong interpersonal, communication, influencing and analytical skills * Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path * Ability to manage multiple projects and consistently meet deadlines * Excels at interacting with a diverse group of people, all levels of management, including senior leadership **Preferred Qualifications:** * Strong compliance mindset, high level of integrity and ethical judgment, demonstrated experience in fostering compliance with company policies and procedures * Understanding of privacy laws and regulations including HIPAA and similar state laws * Strong ability to collaborate and work cross\-functionally within a matrix environment * Strong analytical acumen and ability to apply data driven insights for operational improvements * PMP Certification is preferred **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

Associate Director, Business Operations643772847087381214

Indeed

Associate Director, Business Operations

### **Summary** We are seeking an experienced Associate Director of Business Operations to lead and manage the day\-to\-day operations of our Patient Support Center (PSC) Business Operations associates in Mexico City, Mexico. The role partners closely with the departments within Business Operations to ensure alignment with US\-based functional standards and ways of working, including Program \& Systems Training, Central Operations, and Strategy \& Logistics. This role is responsible for overseeing the Mexico City associate’s work, administrative functions, and full employment lifecycle decisions including hiring, promotion, compensation, termination, discipline, and performance management. The ideal candidate will bring deep expertise in pharmaceutical services and a proactive, solution\-oriented mindset to drive operational excellence and associate engagement. ### **About the Role** Key Responsibilities: * Direct and manage daily Business Operations activities, ensuring alignment with US\-based department/functional team standards, priorities, and ways of working. * Coordination of all aspects, in consultation with US functional lead, of Mexico City\-based associate lifecycle management including recruitment, onboarding, performance reviews, promotions, disciplinary actions, and terminations. * Manage Mexico City\-based associate escalations in accordance with local law and regulations. * Support functional escalations in consultation with the appropriate US\-based Business Operations lead. * Partner with PSC Business Operations teams to align functional strategy and execution. * Support multiple concurrent projects, ensuring timely delivery and high\-quality outcomes across assigned activities. * Synthesize data and insights to increase awareness of local operating needs and support decision\-making. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes Required Qualifications: * Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) * 5\+ years of direct people management experience * Excellent interpersonal, communication, and analytical skills * Entrepreneurial mindset with a proactive approach to problem\-solving * Ability to manage multiple priorities in a fast\-paced environment * Fluent in English and Spanish Preferred Qualifications: * 2\+ years of experience in the pharmaceutical or healthcare industry **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

Luxury Recreation Manager (Waldorf Astoria Riviera Maya)643771023723531215

Indeed

Luxury Recreation Manager (Waldorf Astoria Riviera Maya)

Luxury Recreation Manager (Waldorf Astoria Riviera Maya) The Recreation Manager is responsible for overseeing the hotel’s recreational operations to ensure exceptional guest experiences aligned with luxury service standards. This role leads the planning, execution, and supervision of all recreational programs, pool and beach operations, fitness activities, and guest engagement initiatives. The manager ensures safety, service excellence, and an elevated brand experience across all guest\-facing recreational areas. **Key Responsibilities** * Lead daily operations of all recreation areas, including pool, beach, cabanas, fitness activities, and guest programs. * Develop and execute curated recreational activities aligned with luxury brand standards and guest expectations. * Ensure all team members deliver refined, anticipatory, and personalized service. * Maintain exceptional cleanliness, organization, and safety standards across all areas. * Recruit, train, and coach the recreation team to uphold brand culture and service excellence. * Oversee scheduling, payroll, inventory, and resource allocation. * Manage third\-party vendors (water sports, fitness instructors, entertainment partners) to ensure consistent quality and compliance. * Ensure adherence to safety protocols, lifeguard certifications, and emergency procedures. * Monitor guest feedback, service scores, and trends to continuously enhance guest experiences. * Collaborate with Spa, F\&B, and Rooms divisions to create integrated luxury experiences and special events. * Manage departmental budget, optimize operational costs, and maintain high\-quality standards. **What are we looking for?** A Recreation Manager serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: * Bachelor’s degree in Hospitality Management, Tourism, or related field (preferred). * Minimum 3–5 years of experience in recreation or guest experience roles, ideally within luxury hospitality. * Strong leadership and team development skills. * Excellent communication and guest engagement abilities. * Knowledge of safety regulations, pool operations, and recreational programming. * Certifications in CPR, First Aid, or Lifeguard Training (preferred). **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Supervisor, Production and Operations643771023078431216

Indeed

Supervisor, Production and Operations

Location: MX\_Tijuana\_Sor Juana Ines de la Cruz 243 Job Family: Manufacturing Worker Type Reference: Regular \- Permanent Pay Rate Type: Salary Career Level: M1 Job ID: R\-47220\-2025 ### **Description \& Requirements** ### **A Career at HARMAN Lifestyle** ### **We’re a global, multi\-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.** * ### **Contribute your talents to high\-end, esteemed brands like JBL, Mark Levinson and Revel** * ### **Unite your passion for audio innovation with high\-tech product development** * ### **Create pitch\-perfect, cutting\-edge technology that elevates the listening experience** ### **About the Role** ### **Responsible for the results of the indicators: Safety, Quality, Delivery and Cost. Must apply the philosophy of HPS. Developing the Harman skills in employees.** ### **The employee has the authority granted by the company through this document to make decisions for the benefit of the company to ensure the conformity of the product, its quality, functionality, the health and safety of the person who intervenes in the process according to quality, safety and environmental systems and customer specific requirements.** ### **What You Will Do** * ### **Comply with quality programming and production schedule** * ### **Establish multidisciplinary teams for continuous improvement.** * ### **Identify and implement improvements to reduce waste.** * ### **Identify and implement improvements to increase work efficiency** * ### **Implement quality systems and environmental management in the company.** * ### **Supervises the activities of the team member.** * ### **Ensure that SAA and SC requirements are established, implemented, and maintained in accordance with ISO 14001 and ISO 9001** * ### **Initiate actions to prevent the occurrence of any non\-compliance** * ### **Initiate, recommend, or provide solutions through established communication channels.** * ### **Represent the client’s needs in domestic tasks in accordance with the requirements of the Quality System.** * ### **And other activities assigned by manager** * ### **Support for document editing, and VJI problem\-solving processing with team leader support.** * ### **Participates and provides support related with quality systems management, objectives, targets and programs.** * ### **Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.** * ### **As a part of the supervisory responsibilities, if there is not an employee to attend the process, the direct boss will have to attend the process or assign the activities to another employee (with equal qualifications)** * ### **Has the authority to stop a process or activity or give coaching if it detects unsafe or acts conditions, that could put at risk the integrity and health of a worker and the environment.** ### **What You Need to Be Successful** * ### **Degree in Engineering** * ### **2 years of related experience** * ### **Write and speak fluent English** ### **Bonus Points if You Have** * ### **Communication Skills (Oral and Written)** * ### **Initiative.** * ### **Teamwork skills.** * ### **Problem solving skills.** * ### **Goal\-oriented** * ### **Interpersonal skills** * ### **Computer Knowledge.** * ### **Integrity, Innovation, Inclusion, Teamwork, and respect, Excellence.** * ### **Leadership.** * ### **Change Orientation.** * ### **Collaboration.** * ### **Judgment.** * ### **Result Driven.** * ### **Knowledge ISO 9001** * ### **Knowledge ISO 14001** ### **What Makes You Eligible** * ### **Willingness to work in an office.** * ### **Willingness to work in an area of production.** * ### **Successfully complete a background investigation and drug screen as a condition of employment** ### **What We Offer** * ### **Flexible work environment, allowing for full\-time remote work globally for positions that can be performed outside a HARMAN or customer location** * ### **Access to employee discounts on world\-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)** * ### **Extensive training opportunities through our own HARMAN University** * ### **Competitive wellness benefits** * ### **Tuition reimbursement** * ### **“Be Brilliant” employee recognition and rewards program** * ### **An inclusive and diverse work environment that fosters and encourages professional and personal development.** ### **.** ### **\#LI\-DP2** ### **.** **You Belong Here** HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support\-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. **About HARMAN: Where Innovation Unleashes Next\-Level Technology** Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought\-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever\-evolving needs and demands. Marketing our award\-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! **Important Notice: Recruitment Scams** Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job\-related performance.(www.harman.com)

México 307 Mz. 243 Lt. 01 ファゼンダ・イングレーザ 77930 Argyle, Q.R., Mexico

Negotiable Salary

Indeed

Sales Account Manager

**Join Our Sales Team at Trans\-Pro Logistics – Cancun!** With over 30 years of industry expertise, Trans\-Pro Logistics is a leading third\-party logistics provider, delivering transportation solutions across North America and Mexico. As we continue to grow, we’re excited to expand our sales team in **Cancun**. **Are You the One?** We’re searching for passionate sales professionals with an entrepreneurial spirit! If you’re driven by success and committed to being the best, we want you on our team! **Why Choose Trans\-Pro?** * At Trans\-Pro Logistics, we’re more than a logistics company—we’re a team of dedicated professionals committed to excellence in everything we do. * Our company culture thrives on collaboration, innovation, and a shared passion for exceeding customer expectations. * With ongoing training, mentorship, and a clear path for career advancement, Trans\-Pro Logistics is not just a workplace—it’s a place to grow. **As a Sales Account Manager, your responsibilities will include:** * Building and cultivating strong relationships with clients and suppliers. * Negotiating rates and staying up\-to\-date on market trends. * Providing top\-tier customer service and support. * Collaborating with colleagues to meet and exceed company goals. **Soft Skills We Value:** We’re seeking individuals with adaptability, strong communication, problem\-solving, decision\-making, resourcefulness, persuasion, negotiation, organization, critical thinking, and persistence! **What We Offer:** * You’ll begin with a monthly base salary of USD $2,000, plus an 8% commission on gross margin. Once your portfolio of clients reaches our set KPI targets, you’ll transition to a 100% commission structure, opening up even greater earning potential! * Full\-time position with a Monday\-to\-Friday daytime schedule. * Comprehensive benefits package, including a group benefits plan, Paid Time Off, and more. * Casual dress code, team\-building activities, ongoing training, and travel opportunities. * On\-site wellness programs and access to company facilities. **Requirements:** * Confidence in cold calling and consistently meeting KPIs. * Strong entrepreneurial mindset with excellent English communication skills. * Full\-time availability for in\-office work (remote options available after the first year). **Ready to Join Our Cancun Team?** If you’re ready to take your sales career to the next level, we want to hear from you! Apply now and become part of the Trans\-Pro Logistics family in Cancun today! Visit trans\-pro.com to learn more about us! Job Types: Full\-time, Permanent Pay: From $30,000\.00 per month Experience: * B2B Sales: 2 years (Preferred) * Cold Calling: 2 years (Preferred) Language: * English (Required) Location: * 77500, Cancún Centro, QRoo. (Preferred) Work Location: In person

46H4+FM Cancún, Quintana Roo, Mexico

MXN 30,000/year

Indeed

Project Manager

*This job posting comes from the Talenteca.com job board* ### **Job opening for Empleando Mexico in Cancun, Quintana Roo** Empleando Mexico is looking for a **Project Manager** for Marketing in **Cancun**. If you have experience in marketing project management, coordinating advertising campaigns, and market analysis, this is your opportunity to grow professionally in a dynamic and creative environment. Functions: * Plan and execute marketing projects from start to finish * Coordinate advertising campaigns and ensure their alignment with company objectives * Make decisions regarding the implementation of changes, solutions, and interventions in the project * Conduct market analysis to identify opportunities and trends * Implement digital marketing strategies Requirements: * Degree in Marketing, Business Administration, or related field * Proven experience in marketing project management and market analysis * Knowledge of digital marketing strategies, SEO/SEM, and project management tools * Exceptional leadership, communication, and teamwork skills * Ability to manage multiple projects simultaneously and meet established deadlines * Must reside in **Cancun** We offer: * Opportunity to work in a creative environment * Professional development * Collaborative and dynamic work environment * Statutory benefits If you meet the requirements and are interested in joining our team, please send your CV and cover letter Apply now, we'd love to meet you! **Desired education level:** Higher education — graduated **Desired experience level:** Mid-level **Departmental function:** Marketing / PR / Communications **Industry:** Marketing **Skills:** * Project management * Planning and scheduling * Organization *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=68ffbffd5100003900419d27&source=indeed*

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Specialty Pharmacy Coordinator641483135742751219

Indeed

Specialty Pharmacy Coordinator

### **Summary** The Specialty Pharmacy Coordinator is responsible for the crucial last part of a patient’s journey to ensure fulfillment of the Novartis product that they have been prescribed. Under the general supervision of the Supervisor, Specialty Pharmacy Coordinator, the SPC is responsible for ensuring receipt of complete triage packet to the designated Specialty Pharmacy. The SPC will review, analyze, identify and solve problematic issues and escalations after a prescription has been triaged to Specialty Pharmacy. They also build and develop strong relationships with our SP partners to support all activities that facilitate patients access to the medication. The SPC utilizes knowledge of SP process, prescription access and reimbursement issues to effectively detect and investigate potential gaps in access to Novartis Medications. The individual in this role will focus on achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), productivity, quality, and customer service ### **About the Role** **Your responsibilities will include, but are not limited to:** * Collaborating with Specialty Pharmacies and Case management team to resolve triage issues and escalations. * Monitor relevant reports and dashboards to identify issues and intervene as appropriate to avoid any delay in patients access to the medication. * Collaborate and support other Patient Support center agents in addressing Specialty pharmacy related issues. * Developing relationships with designated Specialty Pharmacy contacts to ensure optimal performance. * Follow up activities with Specialty Pharmacies (via phone, email, portal/or data feeds) to ensure receipt of Start Forms and other support documents to ensure timely processing by designated pharmacy. * Monitor triage cases to identify errors, including incomplete Start Forms, and actively work with case management team to address and prevent delay in access to the medication. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. * Adhere to call guides, job aides, and work instructions for case processing and case cadence * Adhere to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity and quality metrics. * Accurately and concisely document case notes to inform cross\-functional partners on the relevant status details. * Professionally and compliantly interact with external customers during outbound phone calls. **What you’ll bring to the role:** **Education:** High School Diploma required; Associate degree or above preferred **Required Experience**: * Minimum 1 \- 2 years of patient services, healthcare, or pharmacy contact center prescription triage capability or service * Strong critical thinking skills and the ability to multi\-task * Understanding and experience working for or partnering with specialty pharmacies * Experience working with data entry system(s), case management systems, computer software, and telephone/fax technology * Knowledge of HIPAA, patient privacy, and other legal policies applicable to working in a patient support center * Forward thinker who can adapt and grow with the evolving Novartis Patient Support landscape **Preferred Experience:** * Bachelor´s degree preferred but not required. * Strong interpersonal, communication, influencing and analytical skills * Ability to manage multiple projects and consistently meet deadlines * Previous experience with SPs, copay card programs, free goods, insurance plans and payer access steps * Prior experience in successfully implementing pharmacy process improvement strategies to enhance efficiency. **Other requirements:** * Proximity and ability to commute to work onsite in Mexico City for occasional meetings or events, and one week per month (5 days) with team and leadership * Requires being in person as needed during employee training and onboarding **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

Chief Engineer/Engineering Manager641473654222111220

Indeed

Chief Engineer/Engineering Manager

Chief Engineer/Engineering Manager A Chief Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards: * Lead the Engineering Team in the day\-to\-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules * Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas * Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property * Communicate with Government agencies to ensure full compliance with statutory regulations * Prepare Capital and Repairs and Maintenance budgets for Engineering * Perform daily checks around the hotel * Conduct lift emergency release procedures as required * Diagnose, maintain, and repair mechanical equipment within the hotel * Ensure good relationships are built with internal and external customers * Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise * Develop, implement, and direct all emergency programs * Develop, implement and manage energy conservation programs for the property to minimize expenses * Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively * Perform special projects and other responsibilities as assigned * Identify and introduce environmentally\-friendly systems and equipment * Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives * Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation **What are we looking for?** A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Advanced knowledge of building management/engineering * A degree in Engineering or similar * Exposure to budgeting and basic accounting * Positive attitude * Good communication skills * Committed to delivering a high level of customer service * Strong leadership skills and previous experience of managing a team * Excellent grooming standards * Flexibility to respond to a range of different work situations * Ability to work under pressure * Ability to work on their own * Previous experience of facilities management * Proficient, at an advanced level, with computers and relevant computer programs It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * First Aid * Qualification in engineering field **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Assistant Director of Finance641473653345311221

Indeed

Assistant Director of Finance

Assistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best\-in\-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable the EMEA finance management company value proposition, which is attractive to existing and new owners. The role partners within the hotel / hotels to maximize profit for our shareholders and owners and executes EMEA Operations Finance innovations and projects to deliver an industry leading efficient finance organization. **What will I be doing?** The Assistant Director of Finance will support all activities performed by the Director of Finance, to include but not limited to, understanding and driving financial performance, ensuring timely and accurate financial reporting and month\-end closing activities, co\-ordinating and reviewing monthly financial statements in accordance with Generally Accepted Accounting Principles (GAAP), Uniform System of Accounts and Hilton policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: * Ensure a smooth operation of all hotel finance activities in full compliance with the policy, regulatory and contractual framework. * Business partner with all hotel finance team members and the Hotel Management team, and supports the Director of Finance in developing excellent working relationships across a broad range of internal and external stakeholders, including Commercial, IT, Procurement, Operations, Shared Service Centers (where applicable), Owners and Assett Managers as well as Regional Operations Finance. * In absence of the Director of Finance, the Assistant Director of Finance will assume responsibilities of the department lead. Support the Director of Finance to develop best\-in\-class hotel Finance teams, including participation in all relevant Finance development programs. * **What are we looking for?** * Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections * Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate * Ability to proactively identify and prevent potential problems * Ability to help develop problem solving skills among direct reports and other team members as appropriate * Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities * Ability to manage and develop staff * Detail oriented and organized * Ability to develop presentations and effectively present to all levels of company, hotels \& owners * Strong communication and negotiation skills (all levels of management and external customers) * Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required Additional Preferences: * University degree in Accounting or Finance **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Luxury Spa Manager (Waldorf Astoria Riviera Maya)641473653597471222

Indeed

Luxury Spa Manager (Waldorf Astoria Riviera Maya)

Luxury Spa Manager (Waldorf Astoria Riviera Maya) A Spa Manager is responsible for assisting the Spa Director with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets. **What will I be doing?** As a Spa Manager, you will be responsible for assisting the Spa Director with operations, team management, and training to deliver an excellent Guest and Member experience. A Spa Manager will also be required to help achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: * Assist Spa Director with managing operations * Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards * Ensure client experience is proficient including bookings, payments, and consultation cards * Assist Spa Director with managing spa team members to ensure high motivation, provision of high\-quality service and ongoing development * Assist Spa Director with the recruiting, managing, training and development of the team * Assist Spa Director in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement * Manage customer feedback effectively to ensure continuous service and programs improvement * Instill brand values and standards to maintain quality on a daily basis * Liaise with other hotel departments * Ensure customers and guests receive friendly and consistent personalized service from all team members * Respond to audits to ensure continual improvement is achieved * Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed * Ensure health, safety and COSHH regulations are complied with, and club rules are observed by members, clients and guests **What are we looking for?** A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: * Supervisory experience within the luxury spa industry * Ability to work under pressure * Excellent grooming standards * Willingness to develop team members and self * Flexibility to respond to a range of different work situations * Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Passion for customer service * Ability to meet financial targets * Relevant qualifications **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Lead, ATP Customer Support638408661501471223

Indeed

Lead, ATP Customer Support

### **Summary** The Lead E2E Customer Support management role will be responsible to lead team (up to 8 people) with internal case management, pre\-production planning, site onboarding, billing/invoicing and logistics. They will also serve as an expert on key systems and processes supporting E2E customer engagement. They will also assist with providing oversight support on customer related inquiries as needed. any inquires. Engagement provided primarily through phone, Salesforce, email and MS Teams chats. The lead will also guide their team on how to effectively address stakeholder needs. They will serve as experts on relevant technology/systems and knowledge/content. They will be responsible to manage top/high volume accounts (up to 20 accounts) and serve as their main point of contact for all product ordering needs. ### **About the Role** **Major Accountabilities** * Lead team (up to 8 people) located in Mexico City who will be responsible for directly interacting and supporting various cross functional Novartis internal teams, suppliers and stakeholders on key E2E programs and processes, understanding interconnectivity to support future optimizations * Serve as subject matter expert across all elements of customer support including but not limited to delivery delays and escalations, order management, pre\-production planning, billing/invoicing, logistics and associated system applications * Partner with cross\-functional stakeholders responsible for product manufacturing and delivering to create solutions to address customer needs * Demonstrate mastery in handling complex interactions and/or cases as it pertains to navigating product ordering and delivery \- Lead select automation activities to improve quality and drive team productivity \- Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow\-up * Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines * Ability to work the scheduled work hours, which generally will be an 8\-hour shift with two paid rest breaks and an unpaid lunch break * This position will require holiday support for Customer Support (CS) team * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. **Ideal Background** **Education**: Bachelor's degree required; Master's degree a plus **Languages:** Fluent English, other languages desirable **Experience:** * 2\+ years of progressive business experience in the biopharmaceutical or healthcare industry with broad understanding of customer and patient services * 2\+ years of customer service/support experience * Change management and project management experience * Ability to drive results and lead a team * Ability to manage multiple projects and consistently meet deadlines * Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments * Detail oriented problem solver who can make clear\-headed decisions while under pressure * Strong written and verbal skills; Spanish speaking a plus * Proficient in \\Excel, and navigating systems related to product ordering and case management preferred * Knowledge of pharmaceutical industry regulations, patient privacy and other relevant legal policies and principles * Ability to work a flexible staggered schedule (early mornings/ later evenings) * Oncology experience preferred **Leadership Competencies** * People management * Relationship building * Problem solving * Customer/patient\-centric mindset * Strong written and verbal communication skills **Location:** * Mexico City NOCC * International/Domestic travel may be required for training and business meetings **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Technical Operations Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Negotiable Salary

IT Project Administrator638402930741771224

Indeed

IT Project Administrator

IT Project Administrator **Come to Grupo Xcaret to do what you love most!** **Education** * Bachelor's degree in Computer Science or Industrial Engineering **Knowledge** * Project Management * Planning Knowledge * Software Implementation Methodologies * Management of multiple teams and hybrid mode (on-site and remote) * Budget Management and Administration * Risk Management **Skills** * Structured Thinking * Passion for Results * Ease in Presenting Ideas * Communication * 360° Interpersonal Relationships * Business Case Interpretation * Analysis, Management, Planning, and Execution of Projects * Redesign, Implementation, and Automation of Business Processes * Knowledge of PMI and Scrum Methodologies **Languages** * English Level 3\-Intermediate **Licenses and Certifications** * PMP * Scrum Master **Software or Tools** * Intermediate Office Suite * Intermediate Excel * Smartsheet * Power BI * Azure **Work Experience in years/months** 2 years **Work Experience in areas** Management of technology projects under any international framework. Request ID: 31476

C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico

Negotiable Salary