SUPERVISOR

Description

Position Summary: Supervise the store's overall operations, lead the team, and ensure excellent customer service while fostering an optimal work environment and applying AutoZone's core values. Key Responsibilities: 1. Leadership and operational supervision 2. Team management and personnel development 3. Focus on customer satisfaction and workplace environment Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to your direct reports to coordinate proper execution of store operational processes, creating an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, an employee’s incorrect recommendation, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records by flawlessly executing weekly inventory maintenance tasks. * Supervise store operational activities as a role model and ensure employees provide customer consultation and utilize all tools provided by AutoZone—including the electronic catalog and testing/diagnostic equipment—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when improvement or training opportunities are identified. * Supervise daily adherence by all employees to scheduled work hours and AutoZone’s dress code, ensuring respectful, courteous, and professional interactions among themselves and with our customers, consistently applying AutoZone’s guidelines and core values. * Review the Profit & Loss (P\&L) report periodically to identify opportunities for expense control and contribute to improvements by promoting a culture of cost-consciousness across all controllable expenditures within the team. * Assign and follow up on area responsibilities—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as reviewing the daily cash count for the main register, performing cash sweeps, and processing register closings for assigned staff, following AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, conducting vehicle tests, or working at in-store test stations, thereby preventing workplace accidents and ensuring a safe environment for our employees. * High school diploma or equivalent * One to two years of supervisor experience in retail, warehouse, or store settings * Flexible availability to meet scheduling requirements AutoZone México is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support to help you succeed and propel your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.