At **Wyndham Garden Cancún Downtown**, we are looking for a **Front Desk Manager** to lead the team with operational excellence and a strong focus on guest service. You will be responsible for supervising **daily operations using Opera**, coordinating service for **groups, VIPs, and special accounts**, ensuring compliance with **quality standards**, as well as professionally handling incidents and guest requests. Additionally, you will oversee the **management and development of front desk staff**, guaranteeing an exceptional and consistent experience for every customer. **Requirements:** * Previous experience in a similar role within the hospitality industry. * Strong leadership and team management skills. * Excellent communication and customer service skills. * Proficiency in the **Opera system**. * Ability to solve problems and handle difficult situations professionally. * Availability to work weekends. Job type: Full-time Salary: $18,000.00 - $20,000.00 per month Work location: On-site