**IT Recruitment is seeking a NOC Level 1 Technical Support Analyst in Cancún, Quintana Roo** ---------------------------------------------------------------------------------- **About Us** * Solutions integrator specializing in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are looking for a NOC Level 1 Network Monitoring and Support Analyst with experience on diverse equipment such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and real medium- and long-term career development. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience — we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct contract), statutory benefits, and extensive training. * **Work schedule**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo. **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to support customers and incidents, service-oriented mindset. First-level support. * On-site first-level technical support for networks; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and Help Desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP, e.g., Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless equipment, and controllers from vendors including: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and associated issues). * Basic understanding of root cause analysis and investigation techniques. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring PRTG SNMP FW WiFi * Access point router switch * LAN WAN WLAN Wireless ticket * Access point network equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69581be56c0000400051d5a8&source=indeed*