Summary Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences. *Operations \& Business Acumen* * Effectively manage owners’ assets with an on\-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company. * Develop, execute, and evolve a multi\-year property level business strategy with focus on brand positioning. * Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt. * Understand and utilize data insights to inform strong business cases for decisions. * Understand property financials, including departmental P\&Ls and provide oversight of ongoing financial reporting, forecasting, and planning. * Challenge and improve current practices and environment to meet the quality expectation of guests and customers. * Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability. * Maintain a pristine and well\-maintained facility to preserve ownership’s asset value. * Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time. * Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues. * Ensure the safety of colleagues \& guests. * Ensure property operations, guest service, and commercial offerings are aligned to the brand. * Practice and promote environmental sustainability. *Experiment to Improve* * Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation. * Adapt to a changing world and envision new possibilities for generating profit and revenue growth. * Exhibit sound judgement and decision making. * Use data in day\-to\-day problem solving to address underperformance, test ideas, learn and accurately measure impact. * Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact * Approach challenges or new opportunities with a test and learn mindset. *Drive Impact* * Articulate a clear, consistent, and effective message when communicating with diverse audiences. * Execute a strategic vision through property leaders to drive daily tactics and execution. * Partner with the property’s leadership team to build accountability and achieve shared success. * Quickly recognize and act on critical feedback from customers and colleagues. * Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers. * Build a collaborative environment with open, clear, cross\-functional communication and engagement to drive the business forward. * Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations. *Develop Talent* * Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce. * Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests. * Delegate skillfully and allow others to develop alternative ways of accomplishing work. * Coach, mentor, and develop future leaders for Hyatt. * Find targeted development assignments for promising talent, including opportunities that cross functional boundaries. * Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation. * Build a strong talent pipeline. * Measure and improve colleague engagement. *Champions Hyatt’s Purpose \& Culture* * Promote and role model Hyatt\`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing). * Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion. * Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success. * Help colleagues and people leaders balance competing demands and prioritize self\-care so they can be their best selves. * Be open and honest and treat others with appreciation. * Demonstrate open\-mindedness and embrace a range of perspectives. * Maintain the highest level of ethical conduct as expected by all stakeholders. Qualifications * Minimum 8\+ years as General Manager. * Previous experience with Park Hyatt or other luxury international brands at a resort destination. * Strong connections with top luxury travel advisors, experience with luxury travel advisor community and ability to drive Commercial results. * Proven success in luxury resort environments, preferably in seasonal destinations. * Pre\-opening hotel experience as GM is preferred. * Strong background in commercial services, including business strategy and performance analysis. * Demonstrated success in managing owner relations, including demanding ownership groups. * Excellent interpersonal and leadership skills. * Must have a proven track record of achieving goals and setting clear strategic priorities for teams. * Proven ability to collaborate in the development and execution of comprehensive hotel strategies across daily, weekly, monthly, and annual planning cycles. * Strong understanding of financial results and ability to identify opportunities to improve resort profitability and efficiencies. * Creative, innovative, and service\-oriented mindset with a deep understanding of Forbes Five Star standards. * Experience leading in a unionized workforce, fostering positive employee relations and a thriving workplace culture. * Strong educational background, professional qualifications, and a commitment to continuous learning. * Performance\-focused with a strategic approach to profitability and guest experience. * Business\-minded leader with a passion for delivering exceptional results. * Bilingual English and Spanish preferred. * Strong understanding of financial results and ability to identify opportunities to improve resort profitability and operational efficiency. * Ability to create and sustain a strong culture of service and drive luxury service standards. * Keen understanding of USA and Mexico clientele and multicultural guest expectations. Additional Information: * Location offeres access to international schools for families (TBC). * Excellent references required (if external candidate).