**Additional Information** **Job Number**25161184 **Job Category**Rooms \& Guest Services Operations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assign rooms according to guest requests and preferences whenever possible. Pre-register selected guests and prepare key packages. Organize and coordinate check-in and pre-registration procedures for arriving groups. Review, follow up, and address room change or departure date requests when possible; communicate status to relevant staff. Confirm reservations and cancellations. Review daily out-of-order rooms. Ensure rates comply with market standards and that all exceptions are documented. Verify and adjust billing for guests. File guest paperwork or documentation. Organize and process all guest check-in and check-out records. Activate room keys. Obtain valid payments. Identify the number of over-assigned rooms. Check for duplicate reservations; block rooms. Responsible for preparing daily reports. Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Comply with all company policies and procedures, ensure uniform and personal appearance are neat and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and address them; thank them sincerely; assist people with disabilities. Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocols. Coordinate tasks and work with other departments. Serve as a departmental role model or mentor. Cultivate and maintain positive working relationships with others; support the team in achieving common goals. Adhere to quality and safety standards. Stand, sit, or walk for prolonged periods. Enter and locate information using computers and/or point-of-sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:No high school diploma or equivalent certification from a General Educational Development program required Related Work Experience:Less than 1 year of related work experience. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* EDITION Hotels combines the visionary genius of boutique-style hotelier Ian Schrager, world-class luxury hotel service delivery, and the global reach of Marriott International to create a completely new experience in hospitality. EDITION delivers the best of both worlds through a delicate balancing act: elegance with personality, perfectionism with individuality, and comfort with charisma and charm. The brand targets sophisticated and informed guests who appreciate quality, originality, design, and excellent service, but want it without limitations, breaking boundaries of convention and demanding attitudes and feelings wrapped in a package that showcases the exceptional. To create this magical experience, we need you. We seek outgoing and extraordinary individuals who want to work in an inspiring environment that challenges them and makes them proud to come to work. A place where service comes from the heart, not from a manual. A place that offers an endless theatrical performance continuously delighting and astonishing all guests. We invite you to join the team. By joining EDITION, you become part of Marriott International's portfolio of brands. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self.