**Additional Information** **Job Number**25190177 **Job Category**Reservations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type. Verify availability of room type and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions about property facilities and services and room accommodations. Utilize sales techniques to maximize revenue. Enter and access data in the reservation system. Designate types of special room reservations (e.g., courtesy rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the code and rate into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate and address their service needs; thank them sincerely; assist people with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocols. Develop and maintain positive working relationships with others; support team to achieve common goals; listen and respond appropriately to other employees' concerns. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* EDITION Hotels combines the visionary genius of boutique-style hotelier Ian Schrager, world-class luxury hotel service delivery, and the global reach of Marriott International to create a completely new experience in hospitality. EDITION offers the best of both worlds through a delicate balancing act: elegance with personality, perfectionism with individuality, and comfort with charisma and charm. The brand targets sophisticated and discerning guests who appreciate quality, originality, design, and excellent service, but want it without constraints, breaking boundaries of convention and demanding attitudes and feelings wrapped in a package that showcases the exceptional. To create this magical experience, we need you. We are looking for outgoing and amazing individuals who want to work in an inspiring place that challenges them and makes them proud to come to work. A place where service comes from the heart, not from a manual. A place that offers an endless theatrical performance that continuously delights and amazes all guests. We invite you to join the team. By joining EDITION, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will become** part of an incredible global team, and **you will grow** into your best self.