### **Housekeeping Administrative Assistant (Hospitality)** **Princess Hotels \& Resorts – Playa del Carmen** **Job Description:** We are seeking an **Administrative Assistant** to join the Housekeeping Department. The individual will be responsible for providing courteous and efficient service to staff and guests, managing operational reports, and promptly following up on internal requests, ensuring proper information flow within the department. ### **Main Responsibilities** * Update daily occupancy and room status reports. * Manage guest requests through internal systems (Averías / ACI). * Print, organize, and distribute operational reports (Travel Life, requirements, requests, departures, housekeepers, etc.). * Answer phone calls and route requests to the appropriate departments. * Coordinate shift handover reports between 1st and 2nd shifts. * Follow up on pending tasks with internal departments such as Front Desk, Concierge, Maintenance, and Security. * Record daily operational practices and documentation. * Maintain administrative order and control of the area. ### **Requirements** * **Education:** Bachelor's degree in hotel administration or related field. * **Experience:** * Minimum of 1 year of experience in a similar role. * Proficiency in Microsoft Office suite. * Strong knowledge of administrative procedures. ### **Competencies and Skills** * Attention to detail * Organizational skills * Effective communication * Teamwork * Decision-making * Emotional intelligence * Problem management and follow-up * Adaptability * Customer service orientation * Responsibility and honesty * Concentration ability * Initiative and proactivity ### **We Offer** * Competitive salary * Statutory benefits * Savings fund * Staff dining facility * Employee transportation * Professional growth opportunities * Uniforms