Quintana Roo Consultants Job Listings

Hire to Retaire Specialist Americas (HR Processes) Temporary role 12 months65109869971331120

Indeed

Hire to Retaire Specialist Americas (HR Processes) Temporary role 12 months

### **Summary** Hire to Retire Specialist you will handle and coordinate hiring and onboarding processes, principles and guidelines for a client group in Americas region. Location: México, CDMX \#LI\-Hybrid Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you ### **About the Role** **Key Responsibilities:** * Provide administrative support to the implementation of processes and standards for all HR Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users. * Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. * Perform user administration tasks (e.g. access management) \-Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions. * Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors. * Prepare reports on the evaluation of services and processes. * Provide assistance to HR Services projects at country or BU level **Essential Requirements:** * Bachelor’s degree in HR/Business Administration or related field * Proficiency in English, spoken and written * Minimum 1 years’ experience in HR Services working with SAP, WorkDay, Success Factors or other Workforce Systems * Experience with ticketing management systems. Proficiency in use of Microsoft Office **Desirable Requirementes:** * Work experience in virtual/remote teams is a plus * Fluency in an additional regional language is a plus as French or Portuguese *Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.* **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division People \& Organization Business Unit Human Resources Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Human Resources Job Type Full time Employment Type Regular Shift Work No VIDEO Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Indeed

Sales Executive

*This job posting comes from the Talenteca.com job board* ### **Job opening for Consultoria HRTalent in Sm 27 - Cancún, Quintana Roo** Are you an Extroverted, Persuasive, Organized, and Passionate about sales? This is your chance to shine! Position: **Corporate Sales Executive** Location: Cancún | Availability to travel locally. ️ Mode: Field work | Prospecting | Closing | Strategic relationships What are we looking for? * Completed Bachelor's degree * 2 to 4 years of experience in consultative sales, negotiation, and closing deals * Proficiency with CRM, Office, and digital tools * Responsible, reliable, and punctual. What do we offer? * Base salary of $12,000 + Attractive commission plan with no cap * Growth opportunities within the company * Ongoing training and sales mentorship Send your CV through this channel Apply today and become part of our team! **Desired education level:** Higher education - Graduated **Desired experience level:** Mid Level **Departmental function:** Commercial / Sales **Industry:** Professional Training and Coaching *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=68e45ff63d00006a00702b8b&source=indeed*

C. 50 4050, 77516 Cancún, Q.R., Mexico

$MXN 12,000/year

Senior PCI/DSS Consultant - Compliance64151362083458122

Indeed

Senior PCI/DSS Consultant - Compliance

Melius Services is seeking a PCI Compliance Specialist to lead information security efforts. At **Melius Services**, we are looking for a **PCI Compliance Specialist** who will lead in managing information security. This position is ideal for an experienced professional who wants to play a key role in meeting payment card industry standards (**PCI DSS**). Key Responsibilities The selected candidate will be responsible for: * **Ensuring PCI Compliance:** Conduct risk and vulnerability assessments to ensure the company meets payment card industry security standards and other regulations. * **Policy and Procedure Management:** Create, update, and maintain information security policies, procedures, and manuals, adapting them to technological innovations and new projects. * **Documentation and Collaboration:** Coordinate document translation between English and Spanish and collaborate with other departments to identify and fulfill documentation needs. * **Platform Management:** Administer platforms such as SharePoint and Wiki Pages to publish and control document versions. * **Training and Audits:** Develop training programs and coordinate internal and external audits to maintain regulatory compliance. Candidate Requirements We are seeking a professional with: * **Education:** Bachelor’s degree in Information Technology, Information Security, Law, or a related field. * **Experience:** Proven track record in PCI compliance and information security, preferably in the financial or payment processing sector. * **Technical Skills:** Experience managing policies and procedures, with proficiency in platforms like SharePoint and Wiki Pages. * **Analytical Skills:** Ability to analyze processes, identify risks, and propose effective solutions. * **Certifications:** Certifications such as **CISSP, CISA, CISM, CRISC, or PCI QSA** are highly valued. Position Details * **Location:** Cancun, Quintana Roo. * **Position Type:** Full-time (on-site). * **Salary:** $40,000 \- $50,000 MXN monthly. * If you match this profile and are ready to lead information security at **Melius Services**, we invite you to apply. Send your **CV** and responses to the following application questions to **5564691922**. Application Questions To better understand your experience and fit for the role, please answer the following questions when submitting your application: * **Availability:** When could you start? * **Language Proficiency:** How fluent are you in English? Do you have 100% mastery? * **Salary Expectations:** What is your salary expectation for this position? * **Document Management:** Are you familiar with platforms such as SharePoint and Wiki Pages for document administration? * **Project Experience:** Describe a project where you managed the update of policies and procedures due to technological changes. * **Relocation Availability:** Are you willing to work on-site in Cancun, Quintana Roo? * **Documentation Management:** Do you have experience creating and managing policies, procedures, and manuals, including translation between English and Spanish? * **PCI DSS Experience:** How many years of experience do you have working with PCI DSS and complying with information security regulations? Position type: Full-time Salary: $40,000\.00 \- $50,000\.00 per month Benefits: * Life insurance Experience: * PCI: 5 years (Required) * DSS: 5 years (Required) * Compliance management: 5 years (Required) * Hospitality industry: 5 years (Desirable) Work location: On-site job

C. 50 4050, 77516 Cancún, Q.R., Mexico

$MXN 40,000-50,000/year

Technology Business Partner – North America64147356841858123

Indeed

Technology Business Partner – North America

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! **Position Location:** This position will be located at the Mexico City, MX site. Our Sandoz flexible hybrid working approach allows US office\-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely. Preference will be given to local candidates not requiring relocation. **Major Accountabilities / Your Key Responsibilities:** Your responsibilities include, but not limited to: * Serve as the primary contact for regional business teams on technology issues. * Coordinate with global support teams to resolve incidents across SAP, Workday, HR systems, Medical platforms, and EDI. * Manage escalations and ensure timely resolution with clear communication to stakeholders. * Support SAP Order\-to\-Cash processes and ensure seamless EDI integration with customers. * Act as the link between global support and business for all EDI\-related matters in the O2C process. * Drive SAP and Workday business initiatives in collaboration with global product teams. * Support SMART MI US automation and optimization needs, identifying opportunities for process improvement. * Enable HR Business Services through technical enhancements and system stability. * Provide technical support for financial reporting processes and tools. * Partner with Medical \& Patient Services teams to ensure platforms are scalable, compliant, and future\-ready. * Support digital initiatives that enhance patient engagement and service delivery. * Coordinate regional input for global system changes, upgrades, and releases. * Ensure proper testing, validation, and communication of changes to business users. * Maintain technical documentation, integration flows, and support procedures. * Contribute to knowledge bases and user training for supported platforms. **Key Performance Indicators:** * Technical Coordination \& Issue Management * Platform \& Integration Oversight * Business Services \& Automation * Patient Services Enablement * Change \& Release Management * Documentation \& Knowledge Sharing **Key Capabilities Required:** * SAP Order\-to\-Cash Expertise * Workday Functional Knowledge * EDI Integration \& Troubleshooting * Automation \& Optimization Tools * Application Support \& Incident Management * Financial Reporting Systems **Job Dimensions:** **Number of associates:** Need to work with both regional and global stakeholders and colleagues in region/country organizations **Impact on the organization (low / moderate / high):** Moderate What you’ll bring to the role: * Strong technical expertise in **SAP (Order\-to\-Cash)** , **Workday** , and **EDI integrations** * Proven ability to **coordinate with global support teams** and manage escalations * Solid understanding of **HR, Medical, and Commercial business processes** * Experience in **automation and optimization initiatives** (e.g., SMART MI US) * Familiarity with **financial reporting systems** and data flows * Excellent **problem\-solving and troubleshooting** skills * Strong **communication and stakeholder management** capabilities * Ability to document and share knowledge effectively across teams **Required Qualifications:** **Education \& Experience (Required):** * Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. * 6–10 years of experience in IT operations, application support, or technical business partnering. * Strong hands\-on experience with SAP (especially Order\-to\-Cash), Workday, and EDI platforms. * Familiarity with HR systems, automation tools, and financial reporting technologies. * Experience working in a global support model and managing cross\-functional escalations. **Preferred Requirements:** * Technical Troubleshooting \& Root Cause Analysis * SAP, Workday \& EDI Integration Expertise * Automation \& Process Optimization * Stakeholder Communication \& Coordination * Business Process Understanding * Change Management \& Documentation Discipline **Travel Requirements:** \[Up to 25%] * Ability to work independently from a home office when necessary for business purposes. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100\+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low\-cost, high\-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible\-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us! **Sandoz EEO Statement:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

H6X8+XM Insurgentes, Q.R., Mexico

Source to Pay Business Partner US Management64147356206209124

Indeed

Source to Pay Business Partner US Management

### **Summary** This position is responsible for overseeing the Business Partner relationship for S2P, serving as a S2P expert and key business liaison to drive compliant business processes in aligned countries with high complexity. This role will collaborate with internal Novartis, Spokes, customers and external suppliers to lead operational excellence as well as process and system efficiency initiatives, while maintaining controls and reporting. ### **About the Role** Your key responsibilities include, but are not limited to: **Focus on Customers**\- Partner with Novartis internal customers (our colleagues), third party vendors and external suppliers. **Performance Management and Service Delivery:** Provides services at expected levels with a clear customer service mindset. Drive industry standard best in class performance and a user\-friendly End\-user experience. **Technical**\- Understands S2P system landscape and full E2E S2P process. Can champion finance core compliance. Ensures quality, accuracy and effectiveness of the processes/system portfolio, securing company assets by executing strong NFCM/SOX controls all O2P applications, while providing accurate financial information and timely reporting. Manages controls and/or segregation of duties. Identifies S2P systems enhancement and ensures global scalability, finance core compliance and operational efficiency. In\-depth knowledge of cross\-functional business operating models. Understand tangential processes and systems that interact/interface with S2P. Drives S2P systems implementations in support of E2E strategy. **Business Partnering** – Develops and maintains customer focused relationships with key stakeholders. In partnership, identifies and delivers business adaptive processes to ensure core compliance. Fosters a balance between customer centric service delivery and core process compliance. Has the ability to coach themselves and others through change. Uses various forums to engage and solicit constructive feedback. Displays the ability to transform feedback into efficiencies and knowledge. In partnership with teammates, ensures full coordination and optimization of services provided by L2 teams. **Project Management/Team Management** – Demonstrates experience in planning and leading projects utilizing project management techniques, with strong interpersonal and understanding of technical requirements. Extensive experience in organizational design and people management and development, with the ability to motivate and empower teams. Drive projects in partnership with teammates and in consideration of E2E process. **Communication** \- Effectively communicates with internal peers, teammates, Internal/External Customers regarding daily operations and short\-term/long\-term strategies. Role model for effective communication, objective listening, problem solving and conflict management **Minimum Requirements:** **Ideal Background** * Bachelor’s Degree ; Desired CPA and/or MBA * Experience: 8\+ years work experience * Previous Management Role in Finance, Accounts Payable, and/or Procurement Function * Seasoned Experience with Ariba/SAP/BI or similar systems * Seasoned Experience in Project Management and Process Improvements * Seasoned Experience in managing remote 3rd party supplier relationships * Previous Experience with Reporting and Analysis * Previous Experience dealing with internal and external auditors * Experience with SOX and control matrixes **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Finance Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Audit \& Finance Job Type Full time Employment Type Regular Shift Work No ### **Ajustes de accesibilidad** Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a \[email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

H6X8+XM Insurgentes, Q.R., Mexico

Order Management Sr. Project Specialist63840267614593125

Indeed

Order Management Sr. Project Specialist

### **Summary** Led cross\-functional initiatives to update and enhance operational processes at Novartis, driving efficiency and continuous improvement across departments by having strong communication and strategic problem\-solver with a consistent focus on operational excellence and digital transformation. ### **About the Role** Location: NOCC Mexico \#LIHybrid**Key Responsibilities:** * Conduct analysis of operational process improvement requirements within the SAP SD module to identify efficiency opportunities. * Provide expert\-level support as SAP Super User, managing enhancement requests and incident resolution. * Design and led strategic improvement initiatives, collaborating cross\-functionally with Warehouse \& Distribution, Order to Cash, and Record to Report teams to develop and implement effective solutions. * Coordinate projects focused on adapting and enhancing electronic invoicing processes to meet evolving business and regulatory needs. * Appoint as Application Business Owner for electronic invoicing and EDI processes, ensuring governance, performance, and continuous improvement. **Essential Requirements**: * Bachelor’s degree required * 5\+ years of experience and knowledge of the pharmaceutical industry in private order management processes and government, Supply Chain * Advanced English level. * Project management skills * Experience on SAP ECC/S4Hanna * Excel intermediate level * Leadership * Problem\-solving **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Operations Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Audit \& Finance Job Type Full time Employment Type Regular Shift Work No ### **Ajustes de accesibilidad** Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a \[email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

H6X8+XM Insurgentes, Q.R., Mexico

Record to Report Manager63840267162881126

Indeed

Record to Report Manager

### **Summary** * To support the business within a country with complex analysis, reporting, forecasts etc. (typically very large to large revenue) and provide expert advice within a core FRA process/ area/ technology ### **About the Role** Location: Hybrid. CDMX**Your key responsibilities include, but are not limited to:*** Ensure the operational conversion of strategic finance objectives within a specific business area and oversee the performance and development of a small team of FRA specialists. * It ensures the integrity, viability and interoperability of financial reporting processes and systems (Reales, Budgets and Latest Estimates), including tax data, inventory, corporate control, payments and purchases. * Manage and operate the basic reporting processes for actual facts and forecasts with the agreed quality and fast deadlines. * Provide timely and accurate financial accountability and data services, including fixed assets, cash and working money activities and resales; ensure that appropriate information is provided to relevant external individuals and agencies. * Manage audit reporting processes and assist in compliance with various tax reports (i.e. VAT, corporate tax, employee tax); provide necessary data to internal and external authorities. * Manage and automate the provision of routine information to local users from SAP and BW and perform super user responsibilities for the Finance and Controls modules in SAP. * Monitor the development and maintenance of current reporting systems (SAP, BW, Excel); integrate other requirements and changing needs of the organization so that processes report real data, budgets, latest estimates and mid\-range plans are met economically and agile. * Prepares ad\-hoc and routine accounting/management information and quality financial analysis to assist in global and organizational requirements * Notification of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable) **Essential Requirements:** * Education (minimum/desirable):University level degree in Business Administration/ Economics/Finance or Chartered Accountant / MBA desirable * Languages English require * Experience: 8\-10 years of experience * Proven record of successfully managing projects driving performance (e.g. ERP implementation) * Excellent communication skills, leadership exposure Demonstrated ability to work effectively in a multi\-national, matrix organization * PMP /Lean Six Sigma Certified **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Finance Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Audit \& Finance Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

CRM Administrator - Temporal63840266813185127

Indeed

CRM Administrator - Temporal

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands! Major accountabilities * Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout. * Receive and issue calls to provide a nearby service and customer resolution through personalized follow\-up. * Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value. * Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features. Record and analyze all the information to help better customer knowledge and enhance customer experience \-Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. * Provide feedback on the efficiency of oriented processes to improve the customer experience. Job Description **Key performance indicators:** * Full compliance with required standards and policies (Sandoz Financial Control Framework controls) \- Compliance with order management deadlines \- Process performance (e.g. order confirmation, confirm dates in the past) \- End\-users trained according to the agreed training plan **Minimum Requirements:** **Work Experience:** * Operations Management and Execution. **Skills:** * Affiliate Marketing. * Auditing. * Calls Handling. * Computer Programming. * Conflict Resolution. * Customer Care. * Customer Requirements. * Customer Service. * Databases. * Installations (Computer Programs). * Microsoft Access. * Ontology. * Order Management. * Physics. * Relationship Building. * Sales Support. * Sap Erp. * Scheduler. **Languages :** * English. **Why Sandoz?** Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024\. And while we are proud of this achievement, we aspire to do even more! Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high\-quality, affordable medicines in a sustainable way. Our drive is fueled by an open and collaborative culture powered by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported. Join us! **Commitment To Diversity And Inclusion** We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico