Quintana Roo Body Corporate & Facilities Management Job Listings

Indeed

Attendant-Health Club

**Additional Information** **Job Number**25161064 **Job Category**Golf, Fitness, \& Entertainment **Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Wipe down fitness center machines and remove towels, trash, and debris from fitness center area. Maintain an adequate supply of cups and water in recreation area. Clean fitness and recreation area restrooms and showers. Obtain, fold, and stack towels according to company procedures. Distribute lockers and towels to guests. Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items. Provide information to guests about available recreation facilities and activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Provide assistance to injured guests until the arrival of emergency medical services. Promote the rules and regulations of the recreation facility. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Fitness Equipment Any certification or training required by local and state agencies. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Combining timeless glamour with a vanguard spirit, St. Regis Hotels \& Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

P.º Xaman - Ha 45, Playacar, 77717 Playa del Carmen, Q.R., Mexico

Negotiable Salary

Indeed

Attendant-Beach

**Additional Information** **Job Number**25161059 **Job Category**Golf, Fitness, \& Entertainment **Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Provide information to guests about available recreation facilities, activities, lessons, and equipment. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Oversee activity in the recreational facility, respond appropriately in accordance with local operating procedure in the event of an emergency, and provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures. Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work\-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand\-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Combining timeless glamour with a vanguard spirit, St. Regis Hotels \& Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

P.º Xaman - Ha 45, Playacar, 77717 Playa del Carmen, Q.R., Mexico

Negotiable Salary

Indeed

Reception Manager

Reception Manager A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well\-informed to deliver our Guests an exceptional experience from check\-in through check\-out. **What will I be doing?** As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well\-informed to deliver our Guests an exceptional experience from check\-in through check\-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: * Oversee the entire Front Office operation to maintain high standards * Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement * Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme * Maximise room occupancy at best rates and use up\-selling techniques to promote hotel services and facilities * Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures * Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork * Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices * Maintain good communication and working relationships with all hotel departments * Monitor staffing levels to meet cover business demands * Conduct monthly communication meetings and produce minutes * Manage staff performance issues in compliance with company policies and procedures * Recruit, manage, train and develop the Reception team * Act in accordance with policies and procedures when working with front of house equipment and property management systems * Assist with other departments, as necessary **What are we looking for?** Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Previous supervisory experience in Front Office within the hotel/leisure/retail sector * High level of IT proficiency * High level of commercial awareness and sales capabilities * Experience of managing people and developing people * Previous experience of managing a department and Profit and Loss account * Excellent leadership, interpersonal and communication skills * Accountable and resilient * Commitment to delivering a high level of customer service * Ability to work under pressure * Excellent grooming standards * Flexibility to respond to a variety of work situations * Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Familiar with Property Management Systems * A degree or diploma in Hotel Management or equivalent **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

C. 50 4050, 77516 Cancún, Q.R., Mexico

Negotiable Salary

Indeed

Recepcionista

**Descripción de la empresa** Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one\-of\-a\-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and \#AlwaysAuberge. **Descripción del empleo** * Please note that this is not an exhaustive list of everything that Receptionist will assist with. Within the Auberge family, our people always find new ways to look after the business, their guests, and their team\-mates. Within this, the key responsibilities for this position are: * Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check\-in to Check\-out. This includes but is not limited to; * Preparing all necessary documents, such as registration cards, spa treatments, and restaurant confirmation, as well as any other item that may support efficient and timely check\-in/out processes. * Ensuring that any Guest preferences (i.e. Bespoke Options and/or Experiences, Room specifics) are recorded on the guest history page and are well introduced to the appropriate departments for follow\-up. * Escorting guests to their room, Restaurants, Spa, etc. * Responding promptly and tactfully to any Guest complaint that may arise. * Ensuring correct billing arrangement is provided according to Front Desk policies and procedures. * Making sure that any irregularities and discrepancies are recorded on the departmental logbook and brought to the attention of the MOD and/or General Manager. * Processing guest check\-outs and giving guests a fond farewell. * Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed. * Organize and maintain the Reception counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures. * Is familiar with all Etereo \& Kanai Complex facilities so as to be able to address, assist and actively sell services to guests. * Must maintain excellent relationships within the Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments. * Perform other duties as directed, developed or assigned. **Requisitos** * A genuine affinity for interacting meaningfully and positively with Etereo teammates. * Self\-confidence and leadership skills * Two years’ experience at a hotel * Able to work on a flexible schedule, including weekends and holidays, according to department needs * Drive to learn multiple computer programs and continually refine processes.. * Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing. * Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in\-person guest needs, and professional telephone interaction. * Ability to think critically and solve problems as they arise. * Ability to compute basic mathematical calculations. * Ability to input and access data in a computer. * Ability to be a clear thinker and remain calm under pressure. * Ability to maintain the confidentiality of guest information and designated hotel data. * Ability to work cohesively with other departments and individuals as part of a team. * Ability to prioritize and follow up on work assignments. **Información adicional** Auberge Resorts Collection es una cartera de extraordinarios hoteles, resorts, residencias y clubes privados. Aunque cada propiedad es única, todas comparten un enfoque artesanal del lujo y dan vida al alma del lugar a través de un diseño cautivador, una cocina y unos spas excepcionales, y un servicio amable pero discreto. Con hoteles y resorts en tres continentes, Auberge invita a sus huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo. Visite aubergeresorts.com para obtener más información sobre nuestra colección. Síganos en Instagram, TikTok, Linkedin, Facebook y Pinterest: @AubergeResorts y \#AlwaysAuberge.

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Negotiable Salary