SUPERVISOR

Description

Job Summary: Supervise the store's overall operations, lead the team, and ensure customer satisfaction through excellent service and correct operational processes. Key Responsibilities: 1. Lead and supervise the store's overall operations 2. Ensure customer satisfaction and an optimal work environment 3. Develop and train subordinate staff Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to employees under your supervision to coordinate proper execution of store operational processes, fostering an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records, executing flawless weekly inventory maintenance tasks. * Supervise store operational activities as a role model and ensure employees provide customer guidance and utilize all tools—including the electronic catalog and diagnostic and testing equipment provided by AutoZone—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying opportunities for improvement and training. * Supervise daily compliance by all employees with scheduled working hours and AutoZone’s dress code, ensuring respectful, courteous, and professional interactions among themselves and with our customers, consistently applying AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report each period to identify opportunities for expense control and contribute to improving them by promoting a culture of savings across all controllable expenditures within the team. * Assign and follow up on tasks for area supervisors—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, and parking lot—as well as review daily cash counts from the main register, conduct cash sweeps, and perform cash register closings for supervised staff in accordance with AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or working at in-store testing stations, helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability to work various shifts AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you’re assisting customers or developing your professional career, we provide the tools and support to help you succeed and advance your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.