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We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.\n\n### **WHAT WILL YOU DO**\n\n* Installs, modifies, and makes minor repairs to computer hardware and software systems.\n* Resolves tickets representing staff\\-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.\n* Maintains system functionality by testing computer components.\n* Helps design and implement networks.\n* Consults with users to determine appropriate hardware and software needs and assists in placing orders.\n* Maximizes computer systems capabilities by studying technical applications and making recommendations.\n* Tests compatibility of new programs with existing ones.\n* Gathers data to identify and evaluate technical purchasing options.\n* Confirms program objectives and specifications by testing new 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Location:
Queseria
Category:
Help Desk & IT Support

Indeed
Customer Service Assistant
We are seeking an organized individual with a strong service orientation and excellent communication skills to join our team as a **Customer Service Assistant**. You will be responsible for assisting our customers through various channels and ensuring they receive accurate, timely, and properly followed-up information.
**Work arrangement:** *Jóvenes Construyendo el Futuro (JCF)* internship program
**Key responsibilities:**
* Assist customers via **WhatsApp, email, phone, and social media**.
* Provide **clear, accurate, and up-to-date** information regarding products, services, and sales locations.
* Record all customer interactions in the designated systems.
* Route requests to other departments and follow up until resolution.
* Monitor communication channels to ensure **optimal response times**.
* Verify that all provided information is **correct and consistent**.
**Working hours:**
* Monday to Friday: 8:00 a.m. to 5:00 p.m.
* Saturday: 8:00 a.m. to 2:00 p.m.
**Requirements:**
* Completed bachelor’s degree in Business Administration, Marketing, Communications, or related field.
* Proficiency in **WhatsApp Business**, email, and office tools.
* Knowledge of **basic/intermediate Excel**.
* Excellent **professional writing skills**.
* Experience in **sales and customer service processes**.
* Familiarity with **social media platforms**.
Job type: Full-time, Apprentice
Salary: Starting at $9,640.00 per month
Benefits:
* Free uniforms
Work location: On-site employment

C. Morelos 745, San Pablo, 28060 Colima, Col., Mexico
MXN 9,640/month

Indeed
Technical Support (Multifunctional Devices)
Printing distribution company is seeking:
**Service and Repair Technician (multifunctional devices).**
We are looking for Technicians for Printing Equipment in the region of **Manzanillo, Colima**, with experience in various brands of multifunctional and copier devices, as well as knowledge in network connectivity.
**Requirements:**
* Proven experience in technical support for printers and multifunctional devices.
* Higher-level certification / Technical degree in systems, electronics or related field.
* Courses or Certifications (Optional).
* Extensive knowledge repairing printers and multifunctional devices from brands such as Sharp, Samsung, HP, Lexmark, Ricoh.
* Flexible schedule availability and willingness to travel.
* Experience using and handling generic consumables.
**Responsibilities:**
* On-site or field attendance for tickets assigned by Help Desk. (Handling hardware, software, and connectivity issues, delivery of spare parts and supplies, remote troubleshooting, phone consultations, support for external reports - travel expenses will be covered, equipment rehabilitation, diagnostics, and other related activities).
* Report arrival and departure on site (send location via WhatsApp).
* Track and close assigned tickets through the Help Desk system.
* Maintain order and organization in report documentation.
* Submit requested reports/manuals to the area supervisor.
* When working on-site (government or private facility), comply with internal rules and procedures.
* Maintain communication primarily with the Help Desk supervisor and direct manager initially.
**We Offer:**
* Base salary
* Statutory benefits **(100% IMSS coverage, year-end bonus, vacation days, and vacation premium).**
* Additional benefits **(grocery vouchers, life insurance, and savings fund).**
**If you meet the requirements, apply through this platform or contact the published phone number.**
Job type: Full-time
Salary: $12,000.00 - $14,000.00 per month
Benefits:
* Eligibility for indefinite contract
* Life insurance
Work location: On-site

C. Morelos 745, San Pablo, 28060 Colima, Col., Mexico
MXN 12,000/year

Indeed
Retail Supervisor (CLQ) (MX001408)
**HIGH QUALITY AND EXCELLENT SERVICE WILL DEFINITELY IMPROVE OUR CUSTOMERS' LIVES.**
Would you like to become part of the most international company in the world?
DHL, a pioneer in cross-border express delivery since 1969, is now active in more than 220 countries and territories worldwide. Do you want to join a company that connects people around the globe? The more people we connect, the better life will be on our planet.
Do you want to make a difference? Then join our team! "Passionate about Customers" and become a certified international specialist!
Your Responsibilities:
* Lead team of Advisors under DHL's guiding principles of Respect and Results
* Supervise POS locations in your area, ensuring compliance with processes required by GSOP as well as those shared by Retail Engineering
* Train your team to ensure adherence to processes and the Service Protocol
* Track and monitor sales versus deposits
* Monitor promotions generated by Marketing
* Follow up on critical shipments, *one shots*
* Make calls and/or visits to customers to offer products, promotions, and inform them of pending pickups
* Coordinate with other departments such as: Operations for deliveries and pickups of materials. Customer Service for tracking follow-ups, assistance with courtesy labels, support on international shipments, complaint tracking. Finance for fixed funds control and deposit monitoring. HR for specific employee matters. Retail Staff for service payments, performance measurement, and service evaluation.
Your Profile
* Education: Bachelor’s degree in Business Administration, Industrial Engineering, or related field.
* English: Intermediate level (60%).
* Computer Skills: Advanced Office (Word, Excel, PowerPoint).
* Experience: Minimum 1 year in sales, managing retail points, with strong experience in personnel management.
Competencies:
* Teamwork
* Leadership
* Customer orientation
* Interpersonal skills
* Goal achievement
* Analytical thinking
Do you identify with this profile and are you challenged by these tasks and responsibilities? Then apply now!
We would be happy to receive your application!

C. Morelos 745, San Pablo, 28060 Colima, Col., Mexico
Negotiable Salary

Indeed
Automotive Mechanical Technician in Colima
**We are seeking a Mechanical Technician in the city of Colima.**
**WE OFFER**
* Work schedule: 09:00\-2:00 PM and 4:00\-7:00 PM Mon\-Fri, Saturday 9:00\-2:00 PM
* Base salary: $12,000\.00 fixed gross monthly.
* Benefits: Statutory benefits \+ Grocery vouchers $200\.00 monthly \+ Punctuality bonus $100\.00 weekly.
**REQUIREMENTS:**
* Education level: Mechanical technical degree.
* Required experience: 1 year
**SPECIFIC KNOWLEDGE**
* Ability to interpret repair manuals and electrical circuit diagrams.
* Use of diagnostic tools and scanning equipment to identify and resolve complex issues.
* Proficiency in vehicle mechanical and electronic systems, including engines, transmissions, brakes, suspension systems, and automotive electronics.
* Familiarity with hand tools, power tools, and specialized equipment such as lifts and test benches.
* Preferably computer literacy and general office equipment operation.
**JOB RESPONSIBILITIES:**
Carry out maintenance and/or repair orders for vehicles entering the service area according to SAAG and NEO MOTORS policies, with the purpose of repairing or preventing operational failures.
Type of position: Full time
Salary: $12,000\.00 per month
Benefits:
* Grocery vouchers
Work location: Onsite position

C. Morelos 745, San Pablo, 28060 Colima, Col., Mexico
MXN 12,000/year

Indeed
Technical Support Advocate T1
### **A LITTLE BIT ABOUT Boldr**
* Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities around the world.
* We are a global team, united by our desire to connect diverse people with common values for boldr impact.
* We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
### **LET’S START WITH OUR VALUES**
* Meaningful connections start with AUTHENTICITY
* We do our best work by being CURIOUS
* We grow by remaining DYNAMIC
* Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
* At the heart of great partnerships we’ll always find EMPATHY
### **WHAT IS YOUR ROLE**
This position has primary responsibilities for providing hands\-on technical troubleshooting, feature explanation, and best practice guidance for our product. The Technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast\-paced environment.
A successful Technical Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs and delivers the highest level of client satisfaction.
### **WHY DO WE WANT YOU**
We are currently looking for impact\-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
### **WHAT WILL YOU DO**
* Installs, modifies, and makes minor repairs to computer hardware and software systems.
* Resolves tickets representing staff\-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
* Maintains system functionality by testing computer components.
* Helps design and implement networks.
* Consults with users to determine appropriate hardware and software needs and assists in placing orders.
* Maximizes computer systems capabilities by studying technical applications and making recommendations.
* Tests compatibility of new programs with existing ones.
* Gathers data to identify and evaluate technical purchasing options.
* Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
* Evaluates vendor\-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
* Installs software and necessary applications for workflow.
* Trains users on new software in person or through a variety of tutorial channels, including self\-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
* Maintains system capability by testing computer components.
* Carries out software, network, and database performance tuning.
* Documents hardware and software updates.
* Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
* Prepares reference material for users by drafting operation instructions
* Support other team members to ensure program success
**Requirements**
### **WHAT WE’LL LIKE ABOUT YOU**
**YOU ARE…**
* Curious and authentic, just like us! \#beboldr
* An analytical and critical thinker, with an eye for even the most minute of details
* Passionate about client satisfaction
**YOU HAVE…**
* 2 years of technical support experience: Preferably supporting customers via email and chat.
* Experience in providing technical support: installing and uninstalling apps from phones and computers.
* General knowledge of how web\-based and mobile apps work.
* Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
* Ability to thrive in a dynamic and evolving environment – must be adaptable.
* Metrics\-driven and proven ability to handle a high volume of customer interactions.
* Strong conflict resolution skills and even temperament in challenging situations.
* Native or near\-native written and spoken English.
* Ability to properly understand and convey tone via written communications.
* Creative problem\-solving skills.
* Impeccable judgment – the ability to make fact\-based decisions that support desired outcomes, particularly in ambiguous situations.
* Loads of empathy – you genuinely care!
* Proactive attitude and ability to work with limited supervision.
**Plus Requirements**
* Support the team by executing initiatives and collaborating on projects.
* Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
* Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
* Flexible work schedule.
* Passion for Customer Experience.
* A proven ability to work remotely as part of a team but also with little direction is highly desired.

C. Morelos 745, San Pablo, 28060 Colima, Col., Mexico
Negotiable Salary
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