At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición A healthier future. Is what drives us to innovate. To continuously advance in science and ensure that everyone has access to the healthcare they need today and for future generations. Creating a world where we all have more time with the people we love. That is what makes us Roche. This role is based in the Chapter Customer Support, a department focused on ensuring the functionality and reducing downtime of our instruments, enabling us to contribute to the success of the new organizational model and agile working frameworks of Roche Diagnostics Mexico. **The Opportunity:** * You perform scheduled (installations and preventive maintenance) and corrective technical service activities. * You ensure instrument functionality and reduce downtime due to failures of Roche marketed instruments. * You review procedures and actions defined by global (GCS) and local Chapter Customer Support guidelines. * You carry out instrument installations/removals and field actions. * You contribute your agile, innovative, and collaborative mindset to the organization's success, always focusing on the customer. **Who You Are:** * You hold a Bachelor’s degree in Biomedical Engineering, Electromechanical, Mechatronics, or a related field. * You have at least 2 years of experience in field service as a service engineer in the medical devices and/or clinical laboratory field. * You have essential knowledge in equipment installation, diagnosis and troubleshooting of hydraulic, pneumatic, and electronic failures, and software (SW) updates. * You demonstrate technical and business skills, along with excellent communication abilities. * You have an intermediate level of English. **Preferences:** * 2 or more years of customer service experience. * Experience in overseas training and handling service documentation (manuals). **This position does not include relocation benefits and has a preferred candidate.** Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life\-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. **Roche is an Equal Opportunity Employer.**