Position Summary: We are seeking an organized, service-oriented individual to provide resident assistance and administrative support, handling complaints and coordinating staff. Key Highlights: 1. In-person resident assistance and follow-up 2. Administrative task management and conflict resolution 3. Opportunity for professional development and growth **Job Description** Do you enjoy interacting with people, are you organized, and can you handle situations tactfully and effectively? We are looking for a committed, service-oriented individual to join our team and provide direct resident assistance as well as key administrative support for area operations. **Main Responsibilities** * In-person resident assistance and follow-up from the office for residents of the housing development. * Management and control of administrative activities within the department. * Timely resolution of complaints, issues, and conflicts, providing clear and effective solutions. * Coordination and supervision of personnel involved in daily operations. * Handling objections while maintaining professional and courteous communication. * Support in collections processes and payment follow-up. * Preparation of reports, information control, and database management. * Regular use of office tools (Excel, Word, and PowerPoint). **Work Schedule** * Monday to Friday, 09:00–19:00 hours (2-hour lunch break); Saturday, 09:00–14:00 hours. **Ideal Candidate Profile** * Experience in customer service and conflict resolution. * Strong organizational skills, process tracking, and results orientation. * Excellent communication and professional interpersonal skills. * Basic-to-intermediate proficiency in Microsoft Office suite. * Age: 25–35 years. * Bachelor’s degree in Business Administration or related field. **We Offer** * Job stability. * A professional and collaborative work environment. * Opportunities for development and growth within the organization. * Statutory benefits. Apply through this channel and become part of our team. Employment Type: Full-time, Indefinite-term contract Salary: $12,000.00 per month Work Location: On-site employment