Room Operator

Description

Position Summary: Responsible for responding to repair requests, performing preventive maintenance, managing inventory, ensuring compliance with standards, and delivering excellent guest service. Key Highlights: 1. Preventive maintenance and technical troubleshooting 2. Guest interaction and excellent customer service 3. Being part of a team that values diversity and professional development **Additional Information** **Job Number**26062077 **Job Category**Engineering \& Facilities **Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Respond to and address guest repair requests. Communicate with guests and customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Conduct visual inspections of tools, equipment, or machinery. Transport equipment (e.g., tools, radios). Identify, locate, and operate all shut-off valves on equipment. Maintain appropriate maintenance inventory and request parts and supplies as needed. Record information regarding calls not completed before shift change. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and obtain certifications; store flammable materials safely. Ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company property. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Ensure compliance with quality expectations and standards. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen to and appropriately respond to concerns raised by other employees. Communicate with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance. Climb regular stairs, service ramps, and/or ladders. Reach above head height and below knee level, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: Diploma issued by a technical, trade, or vocational school. Relevant work experience: At least 2 years of relevant work experience. Supervisory experience: Supervisory experience is not required. REQUIRED SKILLS License or certification: Valid driver's license *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected under applicable law.* St. Regis Hotels \& Resorts, blending timeless glamour with a forward-thinking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier destinations worldwide. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains steadfast in its commitment to unconditional service that anticipates guest needs—delivered flawlessly by a team of warm hosts who combine classic sophistication with modern sensibility, as well as exclusive butler service. We invite you to explore employment opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.