Monitoring Operator

Description

Position Summary: This role is responsible for the supervision and protection of people and sites connected to a monitoring center, ensuring timely attention and response to emergencies. Key Highlights: 1. Timely attention and response to emergency situations 2. Supervision and protection of people and sites 3. Leading under adverse circumstances **Private Security Company Seeks:** ***Monitoring Operator*** **Position Objective:** As an operator of an alarm, video, security personnel, and/or emergency services control and monitoring center, the incumbent will be responsible for supervising and protecting as many people and sites as are connected to the monitoring center; their permanent mission is timely attention and response to emergency situations. Therefore, they must remain alert, respond to alarms, and lead under adverse circumstances to implement and comply with established procedures—whether dispatching supervision teams, contacting authorities, or making notifications at the appropriate level. **Requirements:** * Education: Completed Bachelor’s degree in Criminology, Law, or related field. * Languages: Basic English. * Experience: 1–2 years in alarm and monitoring centers. * Intermediate computer equipment operation skills. * Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word). **Main Responsibilities:** * Handling calls and emergency situations. * Monitoring video surveillance systems. * Monitoring intrusion alarm systems. * Providing advisory support and assistance to system users. * Dispatching emergency response and/or supervision teams. **Other Skills:** * Strong conflict management skills. * Organized. * Negotiation skills. * Frustration tolerance. * Results-oriented. * Leadership skills. * Teamwork ability. * Sense of urgency. * Ability to work under pressure. **Work Schedule:** 5×2 (5 working days and 2 consecutive days off) 12 hours, from 7:00 a.m. to 7:00 p.m. **Employment Offer:** * Monthly **net** salary: $14,500 MXN. * Biweekly payment. * Statutory benefits. Employment Type: Full-time Salary: $14,500.00 MXN per month Work Location: On-site employment