Project Manager - Creative Services

Description

Summary: Lead end-to-end planning, coordination, and delivery of creative and marketing projects, ensuring timelines, budgets, and business objectives are achieved through strong stakeholder partnership and operational excellence. Highlights: 1. Lead end-to-end creative and marketing project delivery 2. Drive operational excellence across the creative development lifecycle 3. Collaborate with diverse teams to achieve business objectives **Key** **Accountabilities****:** * Lead the end\-to\-end planning, coordination, and delivery of creative and marketing projects across multiple channels, ensuring timelines, budgets, and business objectives are achieved. * Partner closely with Creative, Brand, Marketing, and cross\-functional stakeholders to translate project briefs into actionable plans, workflows, milestones, and deliverables. * Manage project scope, schedules, priorities, dependencies, and resource allocation across concurrent initiatives, ensuring efficient execution and proactive risk management. * Serve as the primary day\-to\-day project contact for assigned initiatives, facilitating clear communication, alignment, and decision\-making among stakeholders, creative teams, and external partners. * Drive operational excellence across the creative development lifecycle, from intake and briefing through production, approvals, and final delivery. * Establish and maintain project management processes, tools, documentation, and reporting that improve visibility, accountability, scalability, and team efficiency. * Proactively identify project risks, bottlenecks, and competing priorities, escalating issues and proposing solutions to maintain delivery timelines and quality standards. * Coordinate internal creative resources and external vendors to ensure work is delivered on brief, on brand, on time, and within budget. * Facilitate project reviews, status meetings, and workflow checkpoints to ensure alignment on priorities, timelines, and deliverables across teams. * Support capacity planning and prioritization efforts in partnership with Creative leadership to optimize team workload and resource utilization. * Ensure adherence to established creative operations processes, governance standards, and approval workflows across all projects. * Identify opportunities to streamline workflows, improve collaboration, and enhance operational processes, tools, and ways of working within the Creative Services function. * Contribute to a collaborative, solutions\-oriented, and high\-performing team culture through strong partnership, communication, and accountability. **Key Metrics:** * On\-time delivery of creative projects and campaigns * Delivery against agreed scope, timelines, and budgets * Stakeholder satisfaction and cross\-functional partnership effectiveness * Volume, complexity, and successful execution of concurrent projects * Efficiency and throughput of creative workflows and project operations * Accuracy and effectiveness of project planning, prioritization, and resource coordination * Reduction of project bottlenecks, delivery risks, and workflow inefficiencies * Adoption and consistent use of project management processes, tools, and governance standards * Quality and timeliness of communication, status reporting, and stakeholder alignment * Team and vendor coordination effectiveness across project lifecycles * Continuous improvement initiatives implemented to enhance operational scalability and efficiency **Key Shared Accountabilities** * Successful delivery of high\-quality marketing and creative initiatives that align with business and brand objectives * Consistency and adherence to brand standards, processes, and approved workflows across all projects * Efficient collaboration and communication across Creative, Marketing, Brand, and cross\-functional teams * Operational excellence in creative development, project execution, and delivery timelines * Continuous improvement of creative operations, workflows, tools, and team ways of working * Effective prioritization and resource alignment to support business needs and campaign delivery * Stakeholder partnership, transparency, and accountability throughout the project lifecycle * **Key Interfaces** * Senior Creative Services Manager / Creative Leadership * Brand Marketing * Campaign Marketing * Media \& Channel Leads * Creative Operations \& Production Teams * Designers, Copywriters, and Internal Creative Resources * Traffic / Resource Management Teams * Global and Regional Marketing Teams * Business and Cross\-Functional Stakeholders * External Agencies, Production Partners, and Vendors **Education** * Bachelor’s degree in Marketing, Communications, Business Administration, Project Management, Advertising, or a related field, or an equivalent combination of education and work experience. Certification in Project Management methodologies or related disciplines is a plus. **Experience** * 5–7 years of progressive experience in project management, creative services, marketing operations, or integrated marketing environments, with demonstrated success managing complex, cross\-functional creative and marketing initiatives from intake through final delivery. * Experience working with in\-house creative teams, agencies, or matrixed organizations managing multiple stakeholders, priorities, and timelines simultaneously. * Demonstrated experience supporting integrated marketing campaigns across digital, brand, CRM, paid media, and production workflows. * Experience managing projects that require coordination across internal teams, external vendors, and senior business stakeholders in fast\-paced environments. **Technical Skills and Knowledge** * Demonstrated expertise in project management methodologies, workflow planning, resource coordination, and execution of complex, multi\-channel creative projects from conception through delivery. * Strong operational and organizational skills with the ability to manage multiple concurrent initiatives, shifting priorities, tight deadlines, and competing stakeholder needs while maintaining quality and efficiency. * Demonstrated ability to build collaborative relationships and effectively communicate with creative teams, marketing partners, vendors, and senior stakeholders across all levels of the organization. * Strong verbal and written communication skills, including the ability to facilitate meetings, manage expectations, provide clear project updates, and influence decision\-making through effective stakeholder management. * Working knowledge of the creative development and production process, including creative briefing, review cycles, approvals, production timelines, and asset delivery workflows. * Demonstrated problem\-solving and risk\-management capabilities, with the ability to proactively identify challenges, recommend solutions, and drive projects forward in ambiguous or fast\-changing environments. * Experience using project management and collaboration tools to support workflow visibility, resource planning, reporting, and operational efficiency. * Demonstrated ability to identify and implement process improvements that enhance team collaboration, scalability, and operational effectiveness. **Decision** **Rights** * End\-to\-end project planning, coordination, and execution for assigned creative and marketing initiatives * Day\-to\-day management of project timelines, workflows, priorities, and deliverables * Cross\-functional stakeholder communication, alignment, and project status management * Resource coordination and workflow tracking across internal teams and external partners * Project governance, documentation, and adherence to established processes and approval workflows * Identification and mitigation of project risks, bottlenecks, and delivery issues * Operational efficiency and successful on\-time, on\-budget delivery of assigned projects * Continuous improvement of project management processes, tools, and team workflows **Influences****:** * Project prioritization, timelines, and resource allocation discussions across creative and marketing initiatives * Cross\-functional collaboration and alignment throughout the creative development and delivery process * Optimization and evolution of project management workflows, operational processes, and team ways of working * Stakeholder expectations, communication strategies, and delivery planning for complex initiatives * Creative workflow efficiency and scalability through process improvements and operational best practices * Team collaboration, accountability, and operational excellence across Creative Services and partner teams Don't quite meet every single requirement, but still believe you'd be a great fit for the job? 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