Indeed
Head of Customer Service and Collections
We are a legally established family-owned company committed to quality, offering an integrated and innovative employee transportation service through modernization processes to consistently meet our customers' needs. We are seeking: Head of Customer Service and Collections
Job Objective:
Maximize profitability while ensuring the company's competitiveness by managing the company's costs and expenses.
Responsibilities:
- Design and ensure compliance with policies, controls, and procedures for authorizing credit lines to our customers.
- Present the credit report to management for approval of the credit line.
- Establish and monitor compliance with collection policies.
- Ensure achievement of established targets for days payable outstanding, delinquency rates, and overdue receivables.
- Ensure accurate and timely application of payments, as well as issuance of tax documents in accordance with applicable regulations.
* **Requirements**:
- Bachelor’s degree in Business Administration or Accounting.
- Accounts Receivable experience (mandatory experience in auto-transportation).
- Advanced Excel skills.
- Minimum 3 years’ experience in a supervisory role.
- Knowledge of tax documents, procedures, and requirements (e.g., transport permits, CFDI invoices, cancellations, re-invoicing, asset invoicing).
- English language proficiency preferred.
- Experience in transportation industry preferred.
Employment Type: Full-time, indefinite term.
Salary: $12,000.00 – $14,000.00 per month.
Education:
* Completed Bachelor’s degree (preferred).
Experience:
* Customer service: 3 years (mandatory).
Work Location: On-site employment.

Valle Ruesgas 3, 36170 Silao de la Victoria, Gto., Mexico
MXN 12,000/year