Front Desk Supervisor

Description

Job Summary: The Front Desk Supervisor leads and manages the team, supervises check-in/out operations, handles complaints, and ensures service quality and compliance with procedures. Key Highlights: 1. Leadership and Team Management 2. Supervision of Guest Check-in and Check-out Operations 3. Resolution of Complex Situations and Customer Service **Main Responsibilities of the Front Desk Supervisor:** * **Leadership and Team Management:** Schedule staff shifts, motivate team members, evaluate performance, conduct interviews, and train new front desk agents. * **Operations Management:** Supervise guest check-in and check-out processes, manage reservations, and ensure accuracy of information. * **Customer Service and Complaint Handling:** Resolve complex situations or guest complaints courteously and efficiently, ensuring a high-quality experience. * **Procedures and Quality Assurance:** Implement and develop strategies to ensure all team members follow established procedures and meet service standards. * **Administration and Reporting:** Prepare reports for management, handle cash handling, and maintain an organized front desk area Employment Type: Full-time Salary: $14,000.00 per month Work Location: On-site employment