Technical Support

Description

Job Summary: We are seeking a Technical Support specialist to join MacStore, providing assistance and personalized service to Apple product users in our stores. Key Highlights: 1. First- and second-level technical support for Apple users 2. Personalized customer service and service follow-up 3. Opportunity for professional growth and continuous training **Position: Technical Support – MacStore!!** **At MacStore, we want you to become part of this great team and launch your professional career!** **Interviews are about to begin.** **That day could be the start of your professional journey with us. Join our sales force at MacStore branches!!** * **MacStore Paseo Tehuacán** **MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico.** This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Following up on completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900\.00 (salary increases and service commissions).** * **Monthly food vouchers: $350\.00** * **Punctuality bonus: $900\.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * Career advancement opportunities. * Continuous training. Additional Benefits After 3 Months (Permanent Staff): * Savings fund. * Discounts on prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule from Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).