Hostess Manager

Description

**Hostess Manager** ------------------- **Join a restaurant where the first impression defines the entire customer experience.** We are seeking a **Hostess Manager** with presence, leadership, and a service-oriented mindset—capable of coordinating the front-of-house team and ensuring warm, organized, and professional service from the moment each guest arrives. This position is ideal for candidates with experience in **established or high-volume restaurants**, accustomed to delivering exceptional service and maintaining high standards of guest interaction. ### **Job Objective** Coordinate and supervise the restaurant’s front-of-house area, ensuring proper reservation management, table assignments, and guest service—guaranteeing a positive experience from arrival onward. ### **Education** Completed high school diploma or technical degree / studies in: * Tourism * Business Administration * Gastronomy * Hospitality or related field ### **Experience** * **2–3 years in Hostess or Hostess Manager roles** * Prior experience in **established, high-demand, or formal-service restaurants** * Experience coordinating or leading a hostess team * Proficiency in reservation handling and customer flow management ### **Knowledge** * Customer service and engagement * Reservation management * Control and organization of waiting lists * Strategic table assignment * Coordination with service departments * Guest service protocols and hospitality standards ### **Key Responsibilities** * Coordinate and supervise the hostess team during service hours. * Greet and welcome guests with courteous and professional demeanor. * Manage reservations and organize waiting lists. * Coordinate table assignments to optimize turnover and timing. * Maintain constant communication with service and operations teams. * Ensure every guest receives appropriate attention from arrival. * Resolve guest concerns or issues professionally. * Supervise the appearance and service conduct of the front-of-house team. ### **Skills and Competencies** * Operational leadership * Excellent communication skills * Strong service orientation * Organization and control * Customer issue resolution * Team collaboration * Verbal fluency ### **Personal Profile** * Excellent personal presentation * Proactive attitude * Responsible and organized * Friendly and empathetic * Focused on delivering positive customer experiences ### **We Offer** **Salary:** $12,000 to $15,000 per month **Pay Schedule:** Biweekly **Benefits:** Statutory benefits **Additional Benefits:** * Tips * Uniform * Meal support