Printer and Multifunctional Device Technical Support

Description

Job Summary: We are seeking a Service and Repair Technician for multifunctional devices with experience across various brands to address hardware, software, and connectivity issues, as well as ticket management. Key Highlights: 1. Proven experience in technical support for printers and multifunctional devices. 2. Extensive knowledge of repairs for multifunctional devices from key brands. 3. On-site or field ticket resolution, including remote support and consultations. Printing distributor is seeking: **Service and Repair Technician (Multifunctional Devices).** We are looking for Printing Equipment Technicians with experience in the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, and others. Familiarity with these brands is mandatory for hiring, as is knowledge of network connectivity. Requirements: * Proven experience in technical support for printers and multifunctional devices. * Higher Education Certificate / Technical Degree in systems, electronics, or related fields. * Courses or Certifications (Mandatory). * Extensive knowledge of repairs for printers and multifunctional devices from the brands Sharp, Samsung, HP, Lexmark, and Ricoh. * Flexible schedule and willingness to travel. * Experience handling and using generic consumables. Main Responsibilities: * Resolve assigned tickets on-site or in the field through the Help Desk. (Hardware, software, and connectivity troubleshooting; spare parts and consumables delivery; remote issue resolution; telephone-based consultations; support for external reports — travel allowances will be provided; equipment rehabilitation; diagnostics; and other related tasks). * Track and close assigned tickets via the Help Desk. * Maintain order and organization in report documentation. * Submit reports/manuals requested by the department head. * When working on-site (government or private institutions), comply with internal rules and programs. * Maintain primary communication with the Help Desk coordinator and direct supervisor. We Offer: * Working hours: Monday to Friday. * Statutory benefits **(IMSS at 100%, year-end bonus, vacation days, and vacation premium).** * Additional benefits **(grocery vouchers, life insurance, and savings fund).** **If you meet the profile, apply through this channel!** Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Life insurance * Grocery vouchers Work Location: On-site employment