Support Specialist

Description

Job Summary: Vista is seeking a Support Specialist to resolve software issues, maintain communication with customers, and ensure a memorable cinematic experience. Key Highlights: 1. Second/third-level software support for the film industry 2. Troubleshooting using SQL Server and SQL statements 3. Dynamic and open culture focused on professional development and learning **Together we can deliver the best cinema experience for your customers.** Vista is a company dedicated to developing technological solutions for the film industry. Our **Support Specialist** team helps independent cinemas or cinema chains deliver a memorable cinematic experience by leveraging our software. **What will be my responsibilities?** Investigate and resolve issues arising with our software at second/third level Use SQL Server and SQL statements to assist in troubleshooting Read and interpret error logs provided by customers and from the software package Maintain communication with our customers via our support website, phone, email, and screen sharing Identify and log software bugs for correction by our development team **Requirements** **What are the requirements?** * Education in IT-related fields * Experience in software implementation or support * Work experience with SDLC and IT solutions * Proficiency in MySQL Server and SQL Server * Understanding of advanced hardware and networking concepts * English language proficiency **Benefits** We have built a team that loves what it does and shares a passion for delivering exceptional cinematic experiences for our customers—and great code. We champion professional development and learning, freely share knowledge and ideas, and foster a dynamic and open culture. *\#LI\-VISTA*