Job Summary: This role involves contacting, prospecting, and following up with leads until certification payment, providing support with solutions and value-added services, and focusing on customer satisfaction. Key Highlights: 1. Contact, prospect, and follow up with leads until certification payment. 2. Provide guidance with solutions and value-added services. 3. Customer orientation, service mindset, and teamwork. ### **Description** **Objective** Contact, prospect, and follow up with all leads until certification payment, while providing end-to-end guidance throughout the process with solutions and value-added services; primary activities include outreach (calls, WhatsApp, email, sending sales materials, and prospecting) to meet, with quality, the needs of each doctor and achieve the conversion target set by the company.### **Key Responsibilities** **Responsibilities:** * Contact assigned leads through the specified channels. * Achieve annual and monthly conversion targets established by Align. * Conduct consistent follow-up with assigned leads until certification payment. Responsible for offering and providing leads with all necessary information so they understand the company and the benefits of its products. * Provide doctors with required materials and tools to support their decision to become certified. * Guide leads at all times to maintain and increase their satisfaction with the company’s services. * Inform leads fully, promptly, and efficiently about all requirements needed to submit their applications. * Record all activities, leads, prospects, and payments in SFDC. Enroll paid doctors in their corresponding certification campaign. * Record and update prospect statuses and follow-ups in SFDC. Request necessary information and documentation for doctor registration in SFDC and with the certification provider. * Ensure enrolled doctors receive their IDs on time and correctly to attend certification without issues. * Collect and verify all necessary information to prevent errors. * Strictly adhere to the NCP script at all times to deliver standardized service. Be willing to perform administrative tasks assigned to the NCP department. * Treat each doctor and personnel from related departments courteously and professionally. * Fully comply with the company’s policies, values, and procedures. ### **Skills, Knowledge & Expertise** **You’ll need:*** Completed bachelor’s degree in Business Administration, Communications, or related field. * Intermediate English. * Passion for sales. * Customer orientation, service mindset, teamwork, strong verbal communication skills, excellent interpersonal relationship management, pleasant voice, discretion, outstanding presentation, customer interaction, and high frustration tolerance. * 1–2 years of experience in a similar position. ### **About Align Technology** **Your growth and well-being:** At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well-being programs to keep you thriving in both body and mind. * Employee-exclusive discounts on Invisalign products. * Learning opportunities through online learning resources and support for your individual development plans. * Inclusive, global workplace that fosters collaboration, recognition and belonging. Country and/or role specific details will be shared with you by your recruiter during the interview process. **Discover Align:** We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives. We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation. Eager to learn how we embrace our global differences and nurture employee well-being? **Explore Align's culture here!** Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information. **Applicant Privacy Policy:** Review our **Applicant Privacy Policy** for additional information. **Equal Opportunity Statement:** Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.