Job Summary: Service Supervisor who will supervise operators' routes, monitor transportation service operations, and handle incidents in Xochimilco. Key Responsibilities: 1. Route and transportation operations supervision 2. Incident management and compliance with operational rules 3. Communication liaison with drivers Job Posting Service Supervisor Location: Xochimilco, Mexico City Company: Zoxo Zonal Xochimilco S.A. de C.V. Posted on March 30, 2026 Valid until April 30, 2026 Net Monthly Salary $12,400\.00 Apply Folio: 21101919 Description At Grupo CISA and Zoxo Zonal Xochimilco, we understand that mobility is more than simple transit—it is the link connecting communities, driving development, and enriching people's lives. We seek personnel to supervise the established route for field operators; monitor transportation service operations along fixed routes throughout the corridor and feeder routes; verify drivers’ compliance with operational rules; and manage incidents until resolution by the insurance company, including appearing before judicial authorities when necessary. Requirements * Required academic level: Bachelor’s degree * Academic status: Intern * Required field of study (related disciplines): Transportation * Experience: 1 \- 2 years as Service Supervisor * Knowledge(s) and tool(s): + Prior experience in similar field positions + Strong verbal communication skills * Language(s): * Skill(s) and competency(ies): + Negotiation + Critical thinking + Stress tolerance + Proactivity + Adaptability to change + Commitment + Customer orientation + Work quality + Communication + Problem analysis and resolution * Candidate availability: + No travel required Schedule Monday to Friday Full-time 09:00 \- 19:00 Schedule clarification: Occasional attendance outside regular hours may be requested for training purposes; such time is accounted for in overtime pay. Functions and Activities * Verify proper implementation of operational rules by drivers. * Handle incidents until resolution by the insurance company, including appearing before judicial authorities when necessary. * Sign agreements, circulars, and other documents as required by the Operations Directorate to ensure compliance with regulations and bylaws. * Supervise boarding and alighting operations to guarantee optimal safety and comfort conditions for system users. * Serve as a communication liaison for disseminating various information to company drivers. * Conduct supervision of the established route for the operator. * Monitor transportation service operations along fixed routes throughout the corridor and feeder routes. The company offers * Statutory benefits * Grocery vouchers * Overtime pay * Emotional salary (a paid day off for birthdays) * Growth opportunities * Discount agreements * Indefinite-term contract Recruitment Process * Recruitment process start date: March 30, 2026 * Recruitment process duration: 2 Weeks