At Papalote Museo del Niño’s **Cuernavaca branch**, we are seeking a professional to develop and implement strategies that ensure the proper execution of the Papalote Service Model, guaranteeing a fully satisfying experience for all visitors. **Key Responsibilities** * Management of the Educational Guides Program. * Operational coordination of the Visitor Services area and incident management. * Training and development of the team. * Motivation and team integration programs. * Monitoring of visitor experience indicators. * Administrative management. **Job Requirements** **Academic Qualifications** Bachelor’s degree in Social Sciences, Communication, Administration, Humanities, or related fields. **Professional Experience** * Minimum of two years’ experience in roles involving coordination or supervision of public-facing teams in educational, recreational, or museum settings; * Mediation, training, or educational programming; * Operational supervision; * Recruitment and selection (desirable). **Technical and Behavioral Competencies** * Operational leadership. * Management of young teams. * Decision-making under pressure. * Problem resolution with visitors. * Effective communication. * Customer orientation. **We Offer** * Competitive salary. * Statutory and above-statutory benefits (savings fund, food vouchers, private health insurance, etc.). * Access to training and certification programs. * Growth opportunities within a creative, educational, and highly service-oriented environment. If this position interests you, please apply through this channel and we will contact you. Join this outstanding team! Employment Type: Full-time Salary: Up to $18,000.00 MXN per month Benefits: * Option for an indefinite-term contract Work Location: On-site