Summary: Seeking a skilled platform administrator to lead a new era of growth, focusing on administering, implementing, customizing, and integrating enterprise task management systems like ServiceNow, Jira, Confluence, and Aha. Highlights: 1. Lead platform to a new era of growth 2. Optimize process efficiency in software engineering and beyond 3. Provide innovative solutions to meet diverse business needs We’re looking for a skilled platform administrator that can lead a platform to a new era of growth. As a Technician on the Service Management Engineering team, you will be primarily focused on administering, implementing, customizing and integrating enterprise task management systems with a focus on ServiceNow, Jira, Confluence and Aha. In doing so, you’ll be optimizing process efficiency and contributing to the way we get things done within software engineering, system administration, store operations and beyond. You’ll be leveraging standard skillsets in complex environments to provide innovative solutions to meet business needs in multiple business units. **Responsibilities:** * Configure ServiceNow, including but not limited to Catalog Items, Workflows, Flows, Portals, Workspaces, UI Policies, Business Rules, ACLs, Mid Servers, Record Producers, Reports and Performance Analytics * Configure Atlassian products, including but not limited to Jira Workflows, Issue Type Schemes, Field Configurations and Confluence Spaces, Plugins and Permissions * Address application administration requests from end users in the areas of user administration, permissions, reports, configurations, and feature utilization/training * Provide solutions to Production bugs, leveraging Incident Management practices * Contribute Technical Documentation for all solutions developed, including process/data diagrams and providing comments inline with code * Actively contribute and groom the knowledge repository for technical documentation * Participate in and support platform version upgrades * Perform regression tests against code released into Production * Identify performance issues and optimize solutions across the platforms * Additional activities as needed **Requirements:** * 3\+ years of ServiceNow administration/development/implementation experience * 1\+ years of Confluence administration/development/implementation experience * 1\+ years of Jira administration/development/implementation experience * 3\+ years of experience working with JavaScript * 3\+ years of experience working with ITSM solutions in an enterprise environment. * Experience working with web technologies (HTML, CSS, JavaScript, Angular, XML, REST, Jelly, etc.) * Experience working with databases (MySQL, Oracle, SQL Server, etc.) * Experience integrating applications leveraging multiple web service architectures and data markup formats * ServiceNow Certified System Administrator preferred * ServiceNow Certified Application Developer preferred * ITIL v3 certification helpful * Aha! Roadmaps experience helpful We have an amazing team of 700\+ individuals working on highly innovative enterprise projects \& products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast\-growth fintech, and multiple Silicon Valley startups. What makes Confiz stand out is our focus on processes and culture. Confiz is **ISO 9001:2015** (QMS), **ISO 27001:2022** (ISMS), **ISO 20000\-1:2018** (ITSM) and **ISO 14001:2015** (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun. People who work with us work with cutting\-edge technologies while contributing success to the company as well as to themselves. To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz\-pakistan/