Job Summary: Coordinate roadside assistance, manage damage claims, ensure departmental standards and objectives, train team members, negotiate with clients, including covering for workshop managers’ absences. Key Highlights: 1. On-the-job training and coaching 2. Pleasant work environment 3. Development and growth within the company **Responsibilities:** Coordinate 24/7 roadside assistance through internal and external support networks (as applicable) Handle customer calls Manage damage claims for reported units Review established standards Ensure departmental objectives are met Invoice work orders Supervise and train the team Manage departmental KPIs Negotiate with customers Collaborate with operational staff Cover absences and vacations of various workshop managers **We Offer:** On-the-job training and coaching Pleasant work environment Benefits exceeding statutory requirements Development and growth within the company. Employment Type: Full-time, Indefinite Salary: $13,000.00 - $15,000.00 per month Work Location: On-site employment