Job Summary: We are seeking a professional to provide on-site technical support to end users, manage software and hardware, and ensure business continuity. Key Responsibilities: 1. Provide on-site technical support to end users 2. Incident and problem resolution 3. Hardware and software support Do you have experience providing IT technical support? We are looking for you! You will be responsible for providing on-site technical support to end users, as well as hardware and software support; tasked with addressing user needs and ensuring continuity of client operations. **Work Location:** Libramiento Al Anillo Periférico, San Luis Potosí, **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM **Saturday:** 8:00 AM to 1:30 PM. **Requirements:** * Bachelor’s degree / Engineering in Computer Science or related field (TSU, graduated, or currently completing thesis) * Minimum 1 year of experience providing on-site IT user support * No objections to relocation * Immediate availability. **Knowledge in:** * Experience providing remote and on-site user support (1 year of experience) * Use of ticketing tools * Incident and problem resolution * Installation and troubleshooting of DSL/VPN/Wireless connections * Network and cabling testing * Connectivity testing. * Hardware and software support (computers, printers, network devices, etc.) * Knowledge of ITIL * Printer and email support * Active Directory * Installation, configuration, and troubleshooting of server and workstation operating systems. **Benefits:** * Base salary * Quarterly bonus * Special bonus * Statutory benefits