Job Summary: We are seeking a Level 2 Support Technician to diagnose hardware/software failures, document solutions, and provide on-site support for service requests, ensuring compliance with service level agreements. Key Highlights: 1. Dynamic and collaborative environment with professional development. 2. Opportunities to drive customer growth and success. 3. Contributes to the development and improvement of various sectors. We are leaders in innovative technology solutions, dedicated to driving the growth and success of our customers. Our team offers not only a dynamic and collaborative environment but also opportunities for your professional development. We are committed to contributing to the development and improvement of various sectors across industry and government. **We invite you to join our team!** Join our team as: **"Level 2 Support Technician"** **Mandatory Requirements:** * Completed high school diploma (certified) / Completed bachelor’s degree in Computer Systems, Information Technology, or related field. * Minimum one year of experience in preventive and corrective maintenance of computer equipment. * Solid knowledge in the field. * Knowledge of ticketing tools. * **Willingness and ability to travel to various locations within CDMX.** **Main Responsibilities:** * Perform functionality tests on hardware or software components that may exhibit failures causing operational interruptions in equipment, in order to issue the corresponding technical diagnosis. * Document solutions for service requests and incidents, and compile evidence of the support provided. * Respond to on-site service orders for registered requests or incidents from the service desk. * Ensure compliance with service level agreements. * Request travel allowances for ticket resolution. * Receive and inspect components supplied by logistics for ticket resolution. **Required Competencies:** * Teamwork. * Problem solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary: $12,700 * **Statutory and additional benefits.** * Work location: Benito Juárez Borough. * Working hours: Monday to Friday, 9:00 am – 7:00 pm **Are you interested in this position?** If you meet the requirements and wish to join our team, please apply through this channel. The company’s purpose is to enrich people’s lives; therefore, we support diversity, inclusion, and equality through non-discriminatory treatment based on race, expression, gender identity, sexual orientation, religion, age, nationality, marital status, different abilities, physical or economic condition. The company prohibits requesting medical certificates confirming non-pregnancy or HIV testing as requirements for hiring, continued employment, or promotion. Employment Type: Full-time Salary: $12,500.00 – $12,700.00 per month Work Location: On-site employment