We are looking for a Network Technician or Engineer with experience ranging from Junior to Intermediate level to join our support and operations team. The person will be responsible for handling and tracking support tickets, performing initial validations, executing technical activities according to their level, and collaborating with the engineering team to ensure continuity and stability of customers’ networks. The role’s scope allows for professional growth and salary appreciation based on the candidate’s capabilities. Location: CDMX – 5 minutes from Tlatelolco Metro Station Work modality: On-site Salary: Starting at $15,000 MXN per month, depending on experience and technical knowledge \_\_\_\_\_\_ Responsibilities * Handling, tracking, and documenting support tickets. * Initial connectivity validations and basic diagnostics (ping, traceroute, network tests). * Execution of technical tasks according to level: o Junior Level: Simple changes, operational support, basic reviews. o Intermediate Level: More technical configurations, route diagnostics, support on Mikrotik/Cisco, deeper analysis. * Timely escalation to the engineering team for complex incidents. * Monitoring of links, equipment, and services. * Customer follow-up and detailed activity logging. * Preparation of logs and operational reports. Experience * From 6 months up to 5 years in technical support or networking roles. * Experience handling tickets and working with customers is a plus. We offer * Competitive salary based on candidate’s level. * Training and career progression toward N2/N3 levels. * Hands-on work with live operational infrastructure. * A technical and professional work environment. Job type: Full-time Salary: Starting at $18,000.00 MXN per month Workplace: On-site employment