Job Summary: Provide follow-up and level 2 technical support for handling incidents, problems, and requests, assisting with equipment and solution configurations and testing. Key Responsibilities: 1. Level 2 technical support for incidents, problems, and requests 2. Equipment and service configuration 3. Support in equipment and new technology testing **OBJECTIVE:** PROVIDE FOLLOW-UP AND LEVEL 2 TECHNICAL SUPPORT FOR HANDLING INCIDENTS, PROBLEMS, AND REQUESTS. ASSISTANCE WITH EQUIPMENT AND SOLUTION CONFIGURATIONS AND TESTING. \- PROVIDE FOLLOW-UP AND SUPPORT FOR OPERATIONAL TICKETS RELATED TO INCIDENTS, PROBLEMS, AND REQUESTS FOR LTE AND SATELLITE OPERATIONAL SERVICES. \- EQUIPMENT AND SERVICE CONFIGURATION. \- SUPPORT IN EQUIPMENT AND NEW TECHNOLOGY TESTING. \- PREPARATION OF REPORTS AND DOCUMENTS REQUIRED BY OPERATIONS. Employment Type: Full-time Salary: Starting at $15,000.00 per month Benefits: * Salary increases * Life insurance * Company phone Work Location: On-site employment