Job Summary: We are seeking an IT Support Specialist to resolve customers' technical issues and deliver exceptional service with a passion for technology. Key Highlights: 1. Customer technical support for hardware, software, and network systems. 2. Effective and efficient diagnosis and resolution of technical issues. 3. Team collaboration to ensure efficient customer service. At Lanet Systems, we are looking for a highly qualified and motivated IT Support Specialist to join our team and assist our customers. The ideal candidate will have solid experience in resolving technical issues and delivering exceptional customer service. If you possess outstanding communication and problem-solving skills and are passionate about technology, we invite you to apply. Responsibilities: * Provide on-site (in-person) or remote technical support to Lanet Systems’ customers to resolve hardware, software, and network-related issues. * Configure, install, and maintain customers’ computer equipment and systems. * Diagnose and resolve technical issues through investigation, testing, and troubleshooting. * Document and maintain detailed records of technical issues and implemented solutions. * Collaborate with the IT team and other departments to ensure efficient and effective customer service. * Provide training and guidance to customers on how to effectively use systems and applications. * Stay up-to-date with the latest trends and developments in information technology. Requirements: * Degree in Systems Engineering, Computer Science, or a related field. * Minimum of 3 years of technical support experience, preferably in a customer-facing environment. * Advanced knowledge of operating systems, hardware, and software. * Excellent verbal and written communication skills in Spanish. * Ability to effectively and efficiently diagnose and resolve technical issues. * Customer-oriented mindset and strong teamwork skills. * Availability to work flexible hours and provide after-hours support in exceptional cases. * Certifications in information technology, such as CompTIA A+, ITIL, or similar, are an advantage. Employment Type: Full-time Salary: $10,000.00 - $15,000.00 per month Benefits: * Flexible working hours Education: * Completed Higher Technical Education (Desirable) Experience: * 5G: 3 years (Desirable) License/Certification: * ITIL Foundation (Desirable) * CompTIA (Desirable) Work Location: On-site employment