HELP DESK SUPERVISOR

Description

Job Summary: Coordinate and supervise field technical staff, ensuring SLA compliance and managing incidents in the technology area. Key Points: 1. Technical supervision in the technology area 2. Incident management and service monitoring 3. Coordination and supervision of technical staff **TaHú Human Talent is seeking a HELP DESK SUPERVISOR in Mexico City \- Coyoacán, Mexico City** ----------------------------------------------------------------------------------------------------------- **Join our team as a TECHNICAL SUPERVISOR focused on the Technology area.** **REQUIREMENTS:** **Education:** Bachelor's or Engineering degree in Computer Systems or related field (completed) 2 years of experience as a supervisor. **RESPONSIBILITIES:** Coordinate and supervise field technical staff. Monitor operations and availability of services/equipment at client sites. Ensure compliance with contractual SLAs. Manage incidents and guarantee their timely resolution. Prepare service reports (daily, weekly, and monthly). Monitor service performance and propose improvements. **WE OFFER:** Salary: $20,000 MXN per month, net Statutory benefits Availability: Monday to Friday, 9:00 AM to 6:00 PM Work location: Mexico City. We promote an inclusive and non-discriminatory work environment. All our positions are open to anyone, without distinction of gender, sexual orientation, gender identity, health status, including people living with HIV. **We do not require medical examinations as a condition for hiring or continued employment.** **Interested candidates may apply through this channel** **Desired education level:** Higher education \- degree holder **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Internet **Skills:** * HELP DESK * HELP DESK SUPERVISOR * TECHNICAL SUPPORT *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d58c6c3d0000410027c68f\&source\=indeed*