Job Summary: We are seeking a Java Developer to join our Contact Center Architecture team, focusing on technological solutions built on Genesys Cloud and AI integration. Key Highlights: 1. Internal and banking-sector-exclusive technology training. 2. Custom project development with technological innovation. 3. Opportunity for learning, certification, and professional growth. At **SNGULAR**, we continue developing tailor-made projects where technological innovation is our driving force—and where we strive to offer every Sngular a meaningful professional challenge… always differently, because what truly matters is YOU! \#itcanbedone **WHO we’re looking for** At Sngular, we’re continuing to expand our teams and want to bring on board a Java Developer to collaborate with us in a hybrid arrangement in CDMX. Do you enjoy startups’ mindset but also seek stability? Then SNGULAR is the perfect place for you. The selection process includes a *training* phase where you’ll be trained on an internal and banking-sector-exclusive technology. **WHAT qualifications we seek:** We seek a candidate with a solid technical profile and 1–3 years of experience to join our Contact Center Architecture team. The primary objective is to support the configuration and deployment of technological solutions on **Genesys Cloud**, with emphasis on cloud service connectivity and implementation of Artificial Intelligence tools. The candidate must be capable of translating technical requirements into functional integrations while collaborating closely with multidisciplinary teams. **Hard Skills** Experience with the Genesys Cloud platform: Architect flow configuration, object management, and general administration. **(Mandatory)** Cloud Integration: Knowledge of consuming services and APIs in environments such as AWS, Google Cloud, or Azure. **(Mandatory)** Telecommunications Protocols: Familiarity with SIP, WebRTC, and fundamental voice network concepts. **(Mandatory)** WebSocket Configuration: Practical knowledge to enable real-time data communication. **(Desirable)** Audio Connector Usage: Implementation of audio streaming to external services. **(Desirable)** AI Integration: Configuration of conversational bots and application of basic Artificial Intelligence patterns within contact flows. **(Desirable)** **Soft Skills** Analytical ability and problem-solving skills. Collaborative work and strong communication with developers. Organization and attention to detail during implementation. Adaptability to learn new technological tools. **Responsibilities** Configure and deploy Genesys Cloud-based Contact Center solutions, ensuring alignment with project technical requirements. Support WebSocket and Audio Connector integration to enable advanced voice and data capabilities. Execute integration between the Contact Center and AI models, facilitating bot and automation tool deployment. Identify and resolve technical issues in integrations, proposing adjustments to improve platform stability. Document technical configuration processes to ensure scalability and ease of implementation. **WHY choose SNGULAR:** Do you enjoy learning? We offer you the opportunity to learn, get certified, and have fun while doing it. In addition, we provide an excellent benefits package focused primarily on Health and Continuous Education: * Major Medical Expense Insurance (Family coverage) * Minor Medical Expense Insurance * Life Insurance * Grocery Vouchers (MXN 900 monthly) * Savings Fund (3 % employer contribution; Sngular adds an additional 3 %) * English Course Support: MXN 1,000 monthly for one year (starting from month six) * Certification Achievement Bonus: MXN 10,000 per certification, no limit * Free unlimited access to the UDEMY platform * Annual bonus for training and event attendance * Free group English courses If, upon reading this offer, you recognize yourself in it, don’t hesitate to send us your profile. **We look forward to meeting you!** Employment Type: Full-time Salary: Up to $35,000.00 per month Benefits: * Medical expense insurance * Life insurance * Grocery vouchers Work Location: Hybrid remote work in Polanco, CDMX