**Position Objective:** Train our personnel according to company standards and client requirements, in order to strengthen their knowledge, skills, and abilities to optimize performance and productivity. **Main Responsibilities:** * Conduct training sessions and inductions. * Develop training materials. * Design and administer evaluations. * Control and maintain training records. * Create integration and development activities. * Fulfill the annual training plan and client requirements. * Generate reports and deliverables for audits. * Produce training manuals. **Required Knowledge:** * Office Suite. * Canva or similar software. * Proficiency in Call Center Software, system tools, or CRM. * Ability to create clear manuals with specific procedures and templates. **We Offer:** * Statutory benefits * Job stability * Base salary from $10,000 to $12,000 gross **Work Schedule:** * Monday to Friday from 8:00 AM to 7:00 PM, Saturdays from 8:00 AM to 2:00 PM **Additional Benefits:** * Life insurance * Medical expense coverage * Medical, psychological, and nutritional assistance * Dental, vision, and funeral plans * Ambulance service and home medical care * Cinemex 2x1 offer **Requirements:** * **Experience:** 6 months as a trainer in a call center * **Education:** Bachelor’s degree in Education, Psychology, or related field * **Work Location:** Coyoacán, 5 minutes from Metrobús Perisur (in front of UNAM postgraduate campus)