WHATSAPP CUSTOMER SERVICE EXECUTIVE

Description

Job Summary: Provide customer service and follow-up via WhatsApp, resolving inquiries and managing requests professionally with a solutions-oriented approach. Key Highlights: 1. Timely customer service via WhatsApp 2. Problem resolution and working under pressure 3. Service-oriented attitude and customer focus **Talentos y Formación is seeking a WHATSAPP CUSTOMER SERVICE EXECUTIVE located within 20 minutes of Boulevard De La Luz \- Tlalpan, Ciudad de México** ------------------------------------------------------------------------------------------------------------------------------------------------ **Responsibilities:** * Provide timely customer service and follow-up via WhatsApp * Resolve inquiries, provide information, and manage requests * Escalate special cases to the relevant departments * Maintain a professional, friendly, and solutions-oriented tone * Record interactions and case follow-up **Requirements:** * Customer service experience (preferably verifiable in digital channels) * Excellent spelling and writing skills * Basic proficiency with digital tools (WhatsApp Business, CRM, etc.) * Ability to solve problems and work under pressure * Service-oriented attitude and customer focus Work Schedule: Monday to Saturday **Desired Education Level:** High School Diploma **Desired Experience Level:** Expert Level **Departmental Function:** Customer Service **Industry:** Insurance / Insurance Company **Skills:** * Responsibility * Proactivity * Problem Solving *This vacancy is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c7146d350000310008900b\&source\=indeed*