We are looking for a **Roadside Assistance Supervisor with call center experience**, results-oriented, with leadership, communication skills, and a service vocation. **Responsibilities:** * Supervise the roadside assistance agent team in the call center. * Ensure compliance with quality standards in telephone customer service. * Evaluate staff performance and provide continuous feedback. * Handle and resolve operational incidents or conflicts. * Guarantee a collaborative and efficient work environment. **Requirements and Skills:** * Education: University studies (completed or in progress). * Experience: Minimum of 2 years as a supervisor in a call center. * Effective communication * Leadership and teamwork * Customer focus * Problem-solving * Availability: Monday to Sunday from 3:00 PM to 11:00 PM, with one weekday off. **We Offer:** * Monthly salary: $12,500 * Monthly performance bonus * Benefits exceeding legal requirements * Grocery vouchers * Savings fund * Life insurance * Major medical expense insurance If you are interested, apply through this channel! Job type: Full-time Salary: Up to $12,500.00 per month Benefits: * Savings fund * Major medical expense insurance * Discounted cafeteria service * Grocery vouchers Workplace: On-site position