A leading collections services company is looking to add to its team a **Senior Supervisor with solid experience in call center operations for collections portfolios**, highly focused on results, recovery strategies, and leadership of high-performance teams. The objective of the position is to design, implement, and supervise efficient telephone collections strategies, ensuring the achievement of recovery, profitability, and quality targets. **Responsibilities:** * Design and execute preventive, early, late, and charged-off collections strategies. * Supervise and lead operational teams (supervisors, coordinators, agents). * Monitor and analyze key KPIs: RPC, recovery vs. promises, TMO, agent efficiency, etc. * Manage operations using predictive dialing tools and CRM platforms. * Prepare performance, recovery, and productivity reports. * Propose continuous improvements in hiring and negotiation processes. * Ensure compliance with quality policies, regulations, and SLAs with clients. * Train and motivate personnel under supervision, fostering a high-performance environment. * Coordinate voice, SMS, WhatsApp, and other digital channel collections campaigns. **Requirements:** * Completed bachelor's degree in economic-administrative fields or related areas. * **Minimum 3 to 5 years of experience as Senior Collections Supervisor** in a call center. * **Age 27 to 30 years** * Proven experience in portfolio recovery for financial institutions. * Advanced knowledge of dialing tools (predictive, preview, manual). * Familiarity with Google/Meta Ads, SQL, BI, SEO, or software product management is an advantage. * Proficiency in key collections and contact center metrics. * Intermediate to advanced Excel skills, dashboard management, KPIs, and executive reporting. * Leadership, analytical, negotiation, and decision-making skills. * Desirable experience in outsourced collections (BPO). **We Offer:** * Competitive salary according to experience * Attractive **performance-based bonus scheme**. * Statutory benefits. * Job stability and growth opportunities. * Ongoing training and professional development. * Excellent work environment. **Interested?** **APPLY THROUGH THIS CHANNEL!! PROFILES THAT DO NOT MEET THE REQUIREMENTS WILL NOT BE CONSIDERED.** Job type: Full-time Salary: $25,000.00 - $30,000.00 per month Benefits: * Option for indefinite contract * Company phone Application question(s): * To be considered, please state your age Education: * Completed bachelor's degree (Mandatory) Experience: * Collections management: 3 years (Desirable) Work location: On-site job