SISSA, a leading Mexican company in technology integration, electronic security and cutting-edge automation, is looking for: **HELP DESK SUPERVISOR** **Requirements:** * Bachelor's degree in Administration, Industrial Engineering or related field * 6 months to 1 year of experience in a similar position * Experience supervising customer service (call center), phone support * Intermediate to advanced Excel skills, general Office suite proficiency * Effective communication and problem-solving skills * Availability to work rotating shifts **Responsibilities:** Ensure active, clear, truthful and timely communication with internal and external clients, as well as with the technical team for incident management, activities and issue resolution through institutional communication channels * Report incidents to each coordinator * Report incidents to the help desk coordinator * Document control of failure incidents and preventive maintenance * Follow up on client requests * Direct users to provide telephone assistance * Manage and track corrective work orders * OTP filing * Provide telephone support to internal and external clients * Receive, route and follow up on client service requests * Data analysis for reporting * Update files in Excel and Word * Issue delivery acknowledgments, scan and file corrective and preventive work orders * Customer service and support * Complete area forms and documentation * Printer operation **We offer:** * Base salary * Statutory benefits * Free uniforms * Free cafeteria service * Growth and development opportunities If you are interested and meet the profile, apply now!!!! Good luck!!!! Job type: Full-time Salary: $14,000.00 - $16,000.00 per month Benefits: * Cafeteria service * Free uniforms Education: * Completed bachelor's degree (desirable) Work location: On-site job Expected start date: 02/09/2025